Social Media Marketing|Graphic Design|Customer Support Spc

I handle all the paperwork and data entry for our customers, as well as manage inquiries regarding our services. I also create presentations for customers visiting our office. Additionally, I oversee our third-party providers and develop marketing strategies. As part of the pioneering team, I am also involved in making important decisions for the company.

I worked as a technical support representative for a telecommunications account in a call center here in the Philippines. In this role, I was responsible for assisting customers with troubleshooting technical issues, providing solutions, and ensuring their satisfaction. I gained valuable experience using various technical tools to resolve problems effectively, which helped me develop both my customer service skills and my technical expertise.

I worked as a secretary for a lawyer in Dubai, where I was responsible for organizing all his files using Dropbox to ensure everything was easily accessible and well-structured. I managed his schedule by keeping track of his appointments and making sure he was informed in advance. Additionally, I handled basic inquiries, providing clients with the information they needed and assisting with general office tasks to keep everything running smoothly.

From my first job in a call center here in the Philippines to my experience in customer service roles in Dubai, customer service has always been a key part of my career. Starting in the call center industry gave me a solid foundation in customer service, helping me develop strong communication skills and a deep understanding of how to handle customer needs effectively. These experiences have shaped the way I approach customer interactions and have allowed me to build on my skills in various environments.