James
Outbound Sales Specialist | Appointment Setter & Closings | Inbound Sales | Cust
Verified
With Timeproof
Overview
Looking for full-time work (9 hours/day)
at $7.43/hour ($1,620.00/month)
Associates degree
Last Active
July 22nd, 2026 (yesterday)
Member Since
February 12th, 2025
Profile Description
Profile Summary
Outbound Cold Calling Specialist (New Leads & Proposal Closures) | Customer Support & Technical Support | Shopify E-Commerce | HubSpot and Leap CRM | Senior QA Evaluator | 8+ Years of Experience
I am a results-driven Outbound Cold Calling Specialist with over 8 years of experience and a proven track record of closing proposal leads and converting them into sales. Skilled in lead generation, high-volume outbound calling, and consistent follow-ups that drive revenue and results. I have a strong background in customer service, technical support, and quality assurance within e-commerce and SaaS industries.
Experienced in nurturing new leads, overcoming objections, and closing deals. Proficient in Leap, Shopify, and HubSpot CRM for pipeline management, tracking interactions, and optimizing workflows. I also bring expertise in customer experience, QA evaluation, and trust & safety, ensuring high service quality and client satisfaction.
Proven track record of increasing conversion rates, improving CSAT, and supporting team performance in both startup and high-volume environments. Reliable, detail-oriented, and focused on delivering measurable results.
Core Areas of Expertise
Outbound & Inbound Sales, Appointment Setting, Lead Generation, Lead Follow-Up, Cold Calling, CRM Management, Customer Service, Objection Handling, Closing, and Technical Support.
Multichannel Customer Support
Shopify E-Commerce Support (Orders, Refunds, Store Setup, App Integrations)
HubSpot and Leap CRM (Ticket Management, Workflow Optimization, Customer Tracking)
Technical Troubleshooting (Web Platforms, User Issues, 3rd-Party Tools)
Quality Assurance (QA Audits, Feedback Loops, Coaching & Calibration)
Senior QA Evaluator (Agent Reviews, Root Cause Analysis, Quality Metrics)
Trust & Safety / Content Moderation (Policy Enforcement, UGC Monitoring)
E-Commerce Customer Experience (CX Strategy, Retention, Escalations)
Tools & Technologies
Leap CRM
Shopify
HubSpot
Outlook
MS
Teams
Zoom
Microsoft
Excel, Word, and PowerPoint
Canva
Google
Workspace
Salesforce
Service
QA
Scorecards
Call/Chat
Monitoring Tools
Knowledge
Base Systems
Key Achievements
Built and managed a consistent outbound sales pipeline, generating qualified leads, setting appointments, and successfully closing proposals through effective follow-ups and strong objection handling.
Led multiple QA initiatives that significantly improved agent performance and
overall customer satisfaction
Resolved complex support cases involving Shopify backend configurations and
third-party app integrations
Improved CSAT and average resolution time through proactive issue handling and
real-time coaching
Acted as the point of contact between operations and training to ensure
alignment with SOPs and process updates
Top Skills
Marketing » Telemarketing » Outbound Sales
Experience: 1 - 2 years
Skilled in outbound sales pipeline management, including lead generation, qualification, appointment setting, and closing proposals through strategic follow-ups, strong communication, and effective objection handling.
Real Estate » Appointment Setting
Experience: 1 - 2 years
I have 1–2 years of experience as an Appointment Setter with A1 Home Improvement. My responsibilities included making outbound calls to homeowners, qualifying leads, introducing our home improvement services, handling objections, and scheduling appointments for our specialists. I am experienced in following call scripts while keeping conversations natural, updating CRM records accurately, and consistently working toward appointment-setting goals through effective communication and follow-up.
Customer Support » Customer Service
Experience: 5 - 10 years
I have over 5 years of experience in customer service and technical support with Comcast. I assisted customers with billing inquiries, account management, service requests, and troubleshooting internet, cable, and phone services. I consistently provided professional, empathetic support, resolved technical issues efficiently, and ensured a positive customer experience. My experience has strengthened my communication, problem-solving, and multitasking skills while maintaining high customer satisfaction and meeting performance metrics.
Other Skills
Marketing » Telemarketing » Inbound Sales
Experience: Less than 6 months
I have 6 months of experience in inbound sales, where I've been responsible for taking customer orders and providing detailed information about ready-to-wear products. Additionally, I have experience managing the 1-800-Flowers account, which included taking inbound orders, calling florists, and offering discounts and promotions.
Customer Support » Technical Support
Experience: 2 - 5 years
Technical support professional with 3 years of experience in Comcast troubleshooting, activation of phone, cable, and internet services, as well as scheduling technician visits.
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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