Hi! I’m a detail-oriented Virtual Assistant and Customer Support Specialist with experience in handling healthcare-related inquiries such as billing, benefits, prescriptions, claims, and eligibility in a fast-paced remote environment.
I’m skilled in clear and professional communication, managing customer concerns efficiently, and de-escalating issues when needed. I also have strong documentation skills, type 70+ WPM, and can quickly adapt to new tools, systems, and workflows.
Beyond customer support, I actively use AI tools like ChatGPT and Claude to improve productivity in writing, research, and content organization. I also have experience with Canva for basic design work and using AI-assisted tools to create landing pages and simple websites.
I’m reliable, highly adaptable, and able to work independently while maintaining accuracy and consistency. I’m comfortable taking feedback and applying it quickly, and I’m looking for a long-term role where I can contribute across support, coordination, writing, and creative tasks.
I’m ready to start immediately and committed to delivering high-quality work in a fully remote, full-time setup.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
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