Virtual Assistant | Scheduler | Customer Service Representative

Customer Support and Problem-Solving: Used active listening and empathy to address concerns and provide real-time solutions.

Technical Assistance: Offers technical support and creative solutions to resolve issues promptly.

Personal Care: Assisted with daily activities, including meal prep, grooming, and bathing for an 89-year-old client with a hip implant. Emotional Support: Provided companionship and emotional support to enhance quality of life. Mobility Assistance: Helped with transfers from bed to wheelchair. Safety & Cleanliness: Maintained a clean, safe environment for the client.

Proficient in email management, scheduling, calendar management, creating promotional materials and online research.

Problem-Solving: Demonstrates resilience and strong problem-solving abilities, with adaptability and effective time management skills to navigate challenges and deliver solutions efficiently.

I have hands-on experience working as a medical scheduler for a staffing agency, coordinating schedules for healthcare staff while ensuring full coverage and minimal conflicts. I manage appointment booking, shift scheduling, confirmations, rescheduling, and follow-ups, all while maintaining accurate records in EMR/EHR systems. I communicate professionally with patients, staff, and providers through calls, texts, and emails, ensuring schedules run smoothly and changes are handled quickly. Detail-oriented and highly organized, I help healthcare teams stay efficient, compliant, and stress-free.

Technology Proficiency: Experienced with Electronic Health Records (EHR) Systems, Data Entry and Accuracy, Canva, Google Calendar, Microsoft Word, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Drive, Gmail, Outlook