Juvilyn

Collections Specialist | AR Analyst | Credit Repair VA | Financial Services BPO

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Overview

Looking for full-time work (8 hours/day)

at $5.02/hour ($960.00/month)

Bachelors degree

Last Active

June 11th, 2026 (yesterday)

Member Since

September 22nd, 2024

Profile Description


I'm a financial services BPO professional with 5+ years of experience across collections, accounts receivable analysis, credit bureau operations, and client services
and I'm looking for a long-term remote role where I can bring that expertise directly to your team.

Here's what I bring to the table:

- End-to-end AR collections: I've managed portfolios of 300+ accounts, monitored aging reports, conducted inbound/outbound follow-ups, and consistently achieved 95% month-end AR reduction.

- Payment negotiation & dispute resolution: I negotiate payment arrangements, investigate billing discrepancies, and coordinate with internal teams to resolve account issues accurately and efficiently.

- Credit bureau expertise: As a former CSR in
Sitel, I handled consumer credit disputes, fraud alerts, identity theft cases, and FCRA-compliant workflows, giving me a strong edge in credit repair VA support.

- PCI-compliant processing: Zero data breach incidents across all payment-handling roles.

- Quality & accuracy: Recognized for the highest QA score across all
contact center sites in Sitel, 90%+ CSAT, and consistent monthly performance incentives.

I work well independently, follow SOPs with discipline, and communicate clearly
whether I'm on a collections call, managing an AR aging report, or processing dispute documentation.

If you need someone who already knows the workflows, not just someone willing to learn them- let's talk..

Top Skills

Experience: 2 - 5 years

Delivered high-quality client support across credit bureau operations, collections, in BPO environments,handling sensitive financial inquiries, resolving disputes, and managing escalated cases with consistent 90%+ customer satisfaction ratings and recognition as Most Friendly Representative at Sitel.

Experience: 1 - 2 years

Managed 300+ account portfolios with 90+ day aging, executing end-to-end collections activities including AR aging report reviews, inbound/outbound follow-ups, skip tracing, and payment processing ,consistently achieving 95% month-end AR reduction.

Experience: 1 - 2 years

Conducted strategic inbound and outbound collections outreach across large delinquent portfolios ,applying skip tracing, conflict resolution, and compliance-driven follow-up to recover outstanding balances while adhering strictly to FDCPA guidelines.

Other Skills

Basic Information

Age
30
Gender
Female
Website
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Address
Taguig City, Metro Manila
Tests Taken
IQ
Score:  115
Government ID
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