Erna

Travel Operations Specialist | GDS (Sabre, Amadeus) | Customer Support | Virtual

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Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

June 5th, 2026 (4 days ago)

Member Since

August 4th, 2024

Profile Description

I help businesses handle high-volume customer support, travel operations, and admin tasks with accuracy and speed—so nothing falls through the cracks.

I have over 8 years of experience supporting U.S.-based clients in fast-paced environments, including airline and travel accounts where attention to detail is critical. I’ve handled bookings, rebookings, and fare-related concerns using GDS systems such as Sabre, Amadeus, and Galileo, while managing 40–50+ cases daily across phone, email, and chat.

I’m comfortable working in structured, ticket-based workflows where accuracy, documentation, and turnaround time matter. I make sure every detail—booking references, fares, customer information—is correct before moving to the next task.

In addition to travel support, I also provide administrative and operational support, including inbox and calendar management, CRM updates, reporting, and coordination with internal teams.

Tools I use regularly:
Salesforce, HubSpot, Google Workspace, Microsoft Office, Slack, Zoom, Trello, ClickUp, Notion, Sabre, Amadeus, Galileo

What you can expect fro ---------- :

High attention to detail (I double-check everything)
Reliable and consistent output
Ability to handle multiple tasks without losing accuracy
Clear and professional communication
Comfortable working overnight (U.S. hours)

I’m available to start immediately and open to long-term or full-time roles where I can support operations, customer experience, and travel-related workflows.

Top Skills

Experience: 2 - 5 years

With over three years of experience as a customer service chat agent, I have honed my ability to communicate effectively and empathetically with customers, ensuring their issues are resolved in a timely and efficient manner. My focus is always on providing an exceptional customer experience and fostering customer satisfaction.

Experience: 5 - 10 years

Experience: 5 - 10 years

Other Skills

Experience: 5 - 10 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Experience: 1 - 2 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Basic Information

Age
37
Gender
Female
Website
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Address
Bacolod, Negros Occidental
Tests Taken
DISC
Dominance: 12 %
Influence: 28 %
Steadiness: 39 %
Compliance: 21 %
English
C2(Advanced/Mastery)
Government ID
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