E-commerce Operations Specialist

Supported daily e-commerce operations, including order management, customer support, fulfillment tracking, and workflow coordination.

Managed and optimized 20+ product listings using SEO-focused titles, structured content, and product presentation best practices.

Handled 100+ customer inquiries daily, assisting with product questions, order concerns, and post-purchase support.

Created SEO-focused product titles, descriptions, and listing content to improve product visibility and searchability.

Processed 100+ orders daily while maintaining accurate records, documentation, and order tracking.

Designed product-focused landing pages using Framer, Figma, HTML/CSS principles to improve product presentation.

Coordinated order fulfillment, shipment tracking, delivery monitoring, and customer updates.

Created email newsletters using Canva and HTML, and managed campaign setup and deployment through Brevo (Sendinblue). Experienced in email design, testing, and promotional email campaigns.

Produced product presentation assets, listing visuals, and marketing creatives for e-commerce use.

Used SEMrush tools and SEO best practices to support keyword research and product listing optimization.

Researched and applied relevant keywords to improve product titles, descriptions, and listing visibility.

Assisted with shipment tracking, delivery monitoring, fulfillment coordination, and order status management.

Conducted product and competitor research to support listing optimization, product positioning, and e-commerce operations.

Supported business operations through documentation, organization, workflow management, and administrative tasks.

Created 100+ product visuals, promotional graphics, and marketing materials for e-commerce stores.