Jeziel
Client Success Analyst | Client Case Manager | Technical Support | Customer Serv
Overview
Looking for full-time work (8 hours/day)
at $4.69/hour ($909.09/month)
High school diploma
Last Active
July 18th, 2026 (5 days ago)
Member Since
June 10th, 2024
Profile Description
Customer Success professional with 9+ years of customer-facing experience, including 2+ years supporting B2B clients in the
background screening industry. Experienced in managing client relationships, serving as the primary point of contact for escalations,
and delivering operational reporting through bi-weekly client meetings for Monthly Business Reviews (MBRs).
Skilled in analyzing operational performance, monitoring SLA compliance, and presenting key metrics—including turnaround time
(TAT), aging cases, quality scores, escalation trends, and case volumes—to client stakeholders. Recognized for building strong client
relationships through proactive communication, cross-functional collaboration, and consistent service delivery.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Advanced proficiency in diagnosing and resolving complex technical issues related to mobile support (Android and iOS platforms) and internet devices. Troubleshooting complex issues following a logical step-by-step process.
Office and Administration » Client Relationship Management
Experience: 2 - 5 years
•Directed a portfolio of 2 enterprise finance clients while supporting 6 client accounts, serving as the primary contact for operational inquiries, escalations, and approximately 30+ active background screening cases. •Developed client-ready operational reports by extracting raw data, validating results in Microsoft Excel, and creating executive-ready PowerPoint presentations for bi-weekly meetings, MBRs, and QBRs. 03/2024 – 07/2026 •Presented SLA performance, turnaround time, aging cases, quality metrics, escalation trends, and operational volumes to client stakeholders, enabling data-driven client discussions and improving visibility into operational performance. •Partnered with Operations, Compliance, QA, and Verification teams to resolve escalations, maintain SLA commitments, and ensure timely case completion. •Maintained zero QA errors and earned leadership recognition for report qu
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
Proficient in using CRM systems such as Clarify, Twilio, Opus, ACSS to track and manage customer interactions and support cases.
Other Skills
Basic Information
- Age
- 29
- Gender
- Female
- Website
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- Address
- Tests Taken
- IQ
- Score: 121
- Government ID
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“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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