VA Chat Support | Customer Experience Specialist

I excel at handling client inquiries, resolving account and billing issues, and maintaining accurate records with attention to detail. Skilled in using CRM tools and coordinating with clients and vendors, I ensure timely and clear communication while multitasking efficiently. With a strong focus on problem-solving, accuracy, and customer satisfaction, I am confident in delivering reliable support in a remote environment.

I have hands-on experience supporting clients and internal teams by ensuring accurate information, timely updates, and smooth transactions. At Pacific Rim Property Management, I managed accounts receivable and payable for an Australian client, coordinated with clients and vendors via email and CRM tools, and resolved billing discrepancies while supporting daily operations remotely. At Zuellig Pharma Inc., I coordinated dispatch schedules, maintained accurate delivery and inventory records, and provided timely updates to internal teams. At CARD Inc., I managed client accounts, handled financial transactions, and assisted with audits, ensuring compliance and addressing client inquiries professionally.

Basic knowledge in managing accounts receivable, including processing invoices, tracking payments, and maintaining accurate records. Able to follow procedures, reconcile accounts, and assist in resolving payment discrepancies with attention to detail.

Familiar with processing vendor invoices, recording payments, and maintaining accurate financial records. Able to assist in reconciling accounts and resolving payment discrepancies with attention to detail.