Fatima

Chat/Email Support/Technical Product Specialist

Verified

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 27th, 2025 (6 days ago)

Member Since

May 13th, 2024

Profile Description

I am skilled at communicating with clients by phone or email. I have experience with live chat support, email support, and quality assurance. Here are the tools I have experience with: Zendesk, Front, Zopim Chat, Stripe, Magento Ecommerce, Stella Connect, and Klaus.
The accounts I have experience with are financial loaning apps, smart device/camera technical and onboarding support, telecommunications onboarding and technical support, and no-code web app development support.
Aside from chat, email, and phone support, I also have a total of two years of quality assurance experience across two accounts. I have acquired a number of performance awards and strive to be better every day.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

-Assist users with account and billing issues, product questions, pricing inquiries, refund requests, disputed payments, app development questions, and triage of bug reports. -Troubleshoots issues with smart devices, such as cameras, sensors, and lights. Assists customers with device setup, maintenance, and resolving technical issues through multiple channels (phone, chat, email).

Customer Support » Chat Support

Experience: 2 - 5 years

- Provide support for a financial loan app, primarily by answering user questions, verifying payroll deposits, identifying fraudulent transactions, addressing refund requests, and assisting with account setups.

Office and Administration » Quality Assurance

Experience: 1 - 2 years

Responsible for assessing the quality of customer service delivered across all channels, including phone, chat, and email.

Other Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Resolves escalated customer issues for a telecommunications account, focusing on technical troubleshooting.

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Tanjay City, Negros Oriental

Tests Taken: IQ
Score: 113: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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