Guest Experience Specialist|Airbnb &STR Operations Admin

I help busy hosts and property managers streamline daily operations, enhance guest satisfaction, and maximize efficiency across short-term rental portfolios. Skilled in platforms such as Airbnb, Booking.com, VRBO, Marriott, Hostaway, and Guesty, I manage guest communications and bookings, handle calls for check-ins and urgent requests, escalate high-impact issues to management, process payments and refunds, optimize multi-platform listings, and coordinate maintenance and cleaning schedules. I also oversee check-ins, check-outs, and guest reviews while creating and updating internal SOPs and checklists. With a proactive approach to problem-solving, strong organizational skills, and attention to detail, I ensure seamless operations, allowing property owners to focus on growth while I manage the day-to-day behind the scenes.

Working as a dispatcher in a short-term rental industry, I ensure timely communication between guests, cleaning crews, maintenance teams, and property managers. Which includes scheduling cleanings, assigning maintenance tasks, responding to urgent issues, monitoring check-ins and check-outs, and ensuring smooth turnover between guests.

I provide excellent customer service for short-term rentals by ensuring smooth and positive experiences for guests from booking to check-out. I handle inquiries promptly, assist with reservations, resolve issues quickly, and communicate clearly to meet guest needs and expectations. My focus is on delivering friendly, professional support that builds trust, encourages positive reviews, and helps drive repeat bookings.

As an administrative support professional in short-term rental management, I handle tasks like guest communication, managing reservations, coordinating calendars, processing payments, and keeping accurate records. My goal is to ensure smooth daily operations, provide timely responses, and help create a positive experience for guests while maximizing occupancy and revenue.

I’m a virtual assistant with strong proficiency in Hostaway, skilled at managing listings, reservations, and guest communications across multiple short-term rental platforms. I efficiently handle calendar syncing, automate guest messaging, update pricing and availability, and generate reports to help optimize property performance. My expertise in Hostaway allows me to streamline operations, save time, and improve the overall guest experience for property owners and managers.