I have more than 3 years of experience as a Real Estate Virtual Assistant, working with property managers across Australia and helping them with their day-to-day tasks. Over the years, I've gained a good understanding of Australian property management processes and legislation.

I can assist with new managements, new tenancies, lease renewals, rental applications, routine inspections, social media management, and other administrative tasks related to property management. I'm comfortable handling different responsibilities and can easily adapt to the needs of the business.

I have experience using PropertyMe, REI Forms, Realworks, Docusign, Rental Bonds Online, PriceFinder, Reapit Listings, NTD Equifax, Eagle CRM, VRBO, Airbnb, RP Data, and Kuula 360.

I'm organized, proactive, and have strong attention to detail. I can work independently with minimal supervision and always make sure tasks are completed accurately and on time. My goal is to help property managers stay on top of their workload and keep things running smoothly.

Short-Term Rental Virtual Assistant with experience managing properties on Airbnb, VRBO, and ----------- using Guesty. Skilled in guest communication, reservation management, calendar coordination, maintenance and cleaner coordination, owner support, listing updates, and resolving guest issues. Detail-oriented, organized, and committed to providing excellent customer service and smooth day-to-day STR operations.

Airbnb Property Manager with 5+ years of experience in the hospitality industry, specializing in managing the full short-term rental lifecycle from inquiry to post-stay follow-up. Proven ability to handle guest communications, booking management, and seamless check-in/check-out coordination, as well as filing damage claims and managing review removals.

Skilled in developing and implementing strategies that deliver a world-class short-term rental experience, with a strong focus on customer satisfaction, operational efficiency, and attention to detail.

Experienced Virtual Assistant with over six years of expertise in short-term rentals, property management, and guest experience. I have worked with multiple STR companies in the UK, US, Canada, Australia, and Dubai. I previously served as an Airbnb Case Manager, giving me strong skills in guest communication, claims handling, dispute resolution, and review removals.
If you manage properties on Airbnb, -----------, Expedia, VRBO, TripAdvisor, or HomeAway, I can support you with:

• Answering guest questions and handling high-volume inquiries
• Sending pre-stay information, house rules, and detailed check-in instructions
• Providing local recommendations and personalized guest communication
• Sending welcome messages and maintaining consistent guest engagement
• Managing bookings across multiple OTA platforms
• Resolving guest issues quickly and professionally
• Handling claims, review removal requests, and operational escalations
• Updating and streamlining processes for smooth daily operations
• Scheduling cleanings, maintenance, repairs, and laundry services
• Creating automated messaging templates
• Writing optimized listing content that boosts visibility and bookings
• Managing social media accounts for property listings
• Property onboarding, listing setup, and operational organization

I am highly organized, detail-oriented, and skilled at maintaining smooth operations across multiple properties while delivering excellent guest experiences.
Systems & Tools I’ve Worked With:

• Guesty
• Hostaway
• Hostfully
• iGMS
• Uplisting
• Lodgify
• Duve
• Breezeway
• Notion
• -----------
• PriceLabs
• Trello
• Zoho
• Stripe
• Autohost
• Safely
• Slack

I can also assist with email support, chat support, and admin tasks. I am reliable, efficient, and committed to helping you manage and grow your short-term rental business.

Hi, I’m Jelrose — a highly motivated and detail-oriented professional specializing in high-volume operations for Short-Term Rentals (STR). I focus on the complete property management lifecycle: from listing optimization and guest communication to complex billing, refund processing, and vendor coordination.

I understand that in the STR industry, guest satisfaction and operational efficiency are everything. I have a proven track record of maintaining 100% accuracy in fast-paced remote environments. I’ve supported U.S.-based Airbnb hosts and property owners, ensuring seamless daily operations and high-quality service standards.

Beyond guest support, I have hands-on experience with:

- Platform Management: Expertly navigating Airbnb, VRBO, and Booking(.)com.
PMS & Automation Tools: Proficient in Hospitable, Guesty, and PriceLabs to automate messaging and pricing.
- Financial Accuracy: Processing billing adjustments and refunds with a strict focus on financial integrity.
- Logistics & Coordination: Managing vendor and brand coordination to ensure properties are well-maintained.

Top Agent for two consecutive quarters – 10/10 KPI score
Perfect Attendance Award (2025) – dependable and consistent


Tools:
Hospitable | Guesty | PriceLabs | Airbnb | VRBO | Booking(.)com | Slack | Intercom | Google Suite | Notion | Propertystack

If you need a dedicated partner to handle your STR operations—from guest inquiries and booking management to review and financial processing—I’m ready to help you scale your portfolio while maintaining 5-star standards.

Let’s optimize your property management and elevate your guest experience.

As a Short-Term Rental General Virtual Assistant, I have honed my expertise in the dynamic field of luxury property management in Hollywood, Florida. My role encompasses a broad spectrum of responsibilities that ensure the seamless operation of high-end rental properties. I excel in property search, identifying prime locations that promise both comfort and style for discerning guests. My proactive outreach and follow-up skills have been instrumental in securing lucrative deals and maintaining robust vendor relations.
I take pride in my ability to manage home rehabilitation projects, overseeing renovations and upgrades that elevate the guest experience. My commitment to customer service is unwavering, as I navigate the complexities of guest interactions with poise and professionalism. I am adept at pricing strategies, ensuring competitive rates that reflect the property's value while maximizing revenue. In instances of disputes or damages, I efficiently handle claims, safeguarding the property owner's interests.
Transitioning to the role of a Short-Term Rental Pricing Analyst, I brought a strategic edge to a leading property management company. My analytical skills shine through in listing reviews, where I assess and optimize property visibility and appeal. I am vigilant in price adjustments, responsive to market fluctuations to keep our portfolio competitive. My market analysis is thorough, drawing insights from industry trends to inform our pricing models. At the core of my approach is revenue management, where I balance occupancy rates with optimal pricing to drive profitability.
In both capacities, my contributions have not only enhanced operational efficiency but also significantly boosted the financial performance of the properties under my stewardship.

Hi! When guests message at 2 AM and calendars must stay perfectly synced, I’m the person behind the scenes keeping everything calm.

I’ve managed Airbnb, -----------, and Vrbo using Uplisting and SuiteOps, and I bring 1 years of inside experience as an Airbnb Support Ambassador, supporting Superhosts and resolving complex guest issues.

Booking platform I can manage:

Airbnb
-----------
VRBO

PMS I can manage:

Hospitable
Guesty
Uplisting
Hostaway

Pricing tools:

Pricelabs

If you’re curious what it’s like to have someone who knows Airbnb from the inside on your team, my resume and portfolio will tell the rest.

Hi there! I'm ----------- – a friendly, reliable Virtual Assistant with a solid background in property management, guest support, and executive assistance. I've been working with short and long-term rentals for a while now, and I genuinely enjoy making things easier for property owners and helping guests feel right at home.
I’m familiar with platforms like Airbnb, -----------, and VRBO – from listing setup and calendar management to guest communication and maintenance coordination. Whether it’s handling bookings, sorting out last-minute issues, or making sure everything runs smoothly behind the scenes, I’ve got it covered.
I also support busy professionals with admin tasks – managing emails, booking appointments, organising files, and more. I like to think of myself as that dependable extra pair of hands who just gets things done (without the need to micromanage).
If you're looking for someone who’s easy to work with, cares about the details, and genuinely wants to help – I’d love to be part of your team!

I am a detail-oriented and reliable Virtual Assistant with over 3 years of professional experience in customer service, data entry, and real-time analysis. I specialize in handling customer databases, verifying information, and maintaining accurate records to support smooth business operations.

I have worked with international platforms such as Airbnb, Vrbo, and -----------, where precision and organization are critical. My experience includes managing large volumes of data, ensuring consistency across systems, and minimizing errors that could impact customer experience.

I am highly organized and use tools like Trello to manage tasks efficiently, meet deadlines, and stay on top of multiple projects. I am also proactive in improving workflows—I previously contributed to building an internal AI chatbot that helped automate data transfers and improve team productivity.

I am committed to delivering high-quality work, maintaining confidentiality, and being a dependable part of any team. I am currently looking for a long-term opportunity where I can contribute my skills, grow professionally, and help businesses maintain clean and accurate data.

Short-Term Rental Assistant Property Manager | Airbnb & VRBO Listings | Pricing & Marketing Expert
With over 1 year of experience in short-term rental management, I work closely with the owner of a rental property business to optimize every aspect of the listings—from setup to pricing to marketing. If you're looking for someone who can handle the behind-the-scenes work that drives bookings and revenue, I'm here to help.
Here’s what I can do for you:
- Listing creation and optimization: Set up and manage listings on Airbnb and VRBO with high-converting titles, descriptions, and photo placement
- Photo editing and visual strategy: Edit, organize, and assign images to showcase your property’s best features
- Dynamic pricing and market research: Analyze competitor properties and use pricing tools (like Beyond Pricing) to set rates that maximize occupancy and profit
- Data entry and tax support: Handle accurate data entry for tax reporting and business tracking
- Social media marketing: Create and schedule content to promote listings on Instagram, Facebook, and other platforms
- Direct owner collaboration: Work closely with the business owner to align strategies, suggest improvements, and ensure smooth operations
- Property readiness support: Help prepare homes for listing and guest arrival through setup planning and staging assistance
I'm detail-oriented, responsive, and committed to making your rental properties perform at their best.

I specialize in streamlining short-term rental operations to ensure smooth guest experiences, efficient workflows, and increased booking performance across platforms such as Airbnb, -----------, and VRBO.

Highly experienced in handling guest inquiries, booking coordination, calendar management, cleaner scheduling, maintenance follow-ups, and OTA support. Organized, detail-oriented, and capable of working independently in fast-paced remote environments.

CORE SERVICES
Airbnb Property Management
STR Virtual Assistant Support
Guest Communication & Customer Support
Airbnb Co-Hosting
Booking & Reservation Management
Calendar & Availability Management
OTA Management (Airbnb, -----------, VRBO)
Cleaner & Maintenance Coordination
Check-In / Check-Out Coordination
Review Management
Listing Optimization Support
Dynamic Pricing Assistance
Inbox & Admin Management
Hospitality & Vacation Rental Support
Remote Property Management
Conflict Resolution & Guest Issue Handling

PLATFORMS & TOOLS

OTAs & STR Software: Airbnb • ----------- • VRBO • Hospitable • Guesty • Hostaway • Lodgify • OwnerRez • Host Tools

Tools: Google Workspace • Slack • Trello • Asana • Zoom • WhatsApp • Microsoft Office • Canva

WHY HIRE ME
Strong communication and customer service skills
Fast and reliable response time
Highly organized and detail-oriented
Experienced in handling guest issues professionally
Independent worker with minimal supervision
STR operations experience across multiple platforms
Flexible with time zones
Quick learner and adaptable

LET’S CONNECT
Available for a quick call to discuss how I can support your STR operations and help improve efficiency, guest satisfaction, and overall booking performance from day one.

I have nearly 11 years of experience working in the Business Process Outsourcing (BPO) industry in the Philippines, delivering high-quality and efficient customer service to a diverse range of clients, primarily in the U.S. My expertise includes technical troubleshooting for internet connections, mobile devices, and routing issues, as well as handling inquiries related to vacation rentals.
Throughout my career, I have maintained a strong work ethic, demonstrating dedication, motivation, and a willingness to work overtime when necessary. My experience has taught me the importance of clear communication and providing friendly, professional service over the phone. I am committed to ensuring guest and client satisfaction with every interaction, understanding that patience and effective handling of different customer attitudes are crucial.
I believe that smooth call management and accurately addressing customer concerns are key to delivering excellent service. Customer satisfaction remains my top priority, and I strive to create positive experiences for every guest and client I serve.

Results-driven Property Manager with over 3 years of experience overseeing both short-term and long-term rental properties. Adept at tenant and guest relations, vendor and maintenance coordination, and optimizing rental performance through strategic pricing and meticulous property upkeep. Proven ability to maintain high occupancy rates and deliver 5-star experiences across platforms like Airbnb, -----------, Marriots, VRBO and Vacasa. Detail-oriented and proactive, with a passion for continuous improvement and exceeding operational and guest service expectations. Seeking a full-time opportunity in residential or vacation property management.

Managed reservations and property listings on Airbnb, TurnKey, and VRBO, ensuring accurate availability, pricing, and property descriptions.Spearheaded the handling of reservations from initial booking to post-stay follow-up, ensuring a seamless guest experience throughout their journey.Collaborated with cross-functional teams to optimize property listings, resulting in increased visibility and booking rates across multiple platforms.Assisted guests during their stays, addressing inquiries, resolving concerns, and providing recommendations to enhance their overall stay satisfaction.Utilized effective communication skills to liaise between property owners, guests, and service providers, ensuring a high level of customer satisfaction and problem resolution.Trained and mentored junior tea-----------mbers, sharing expertise in reservation management, guest interaction, and platform-specific best practices.Acted as a bridge between management and tea-----------mbers, conveying feedback, insights, and process improvements to enhance operational efficiency.

Tired of managing your rental property alone?

Hello! I'm ----------- -----------, a seasoned Property Manager and Short-Term Rental Virtual Assistant with over 8 years of experience in customer service. I specialize in helping property owners maximize their rental income while ensuring top-notch guest satisfaction.
What I Offer:
Comprehensive Property Management: From listing optimization and dynamic pricing to booking management and guest communication.
Guest Communication & Support: Prompt and professional responses to guest inquiries, ensuring a seamless and enjoyable experience for your guests.
Maintenance Coordination: Organizing and overseeing maintenance and cleaning services to keep your property in good condition.
Administrative Automation: Implementing efficient systems to automate routine tasks, saving you time and reducing stress.
Ensure your property is always guest-ready – let’s discuss!