I am able to demonstrate my expertise in customer support, listing management and optimization, guest communication, calendar, linking, syncing and management. I also work on creating receipts and invoices for claims concerns, review disputes, scheduling of cleaning and property maintenance or repairs, addressing guest inquiries, concerns and issues by providing support and solutions in a very efficient, effective and professional manner, securing a 4-star rating or a 5-star rating for your listing by the end of their stay. I am also familiar with other media platforms such as Airbnb, Hospitable, Trello, Google Workspace, Excel, JIRA, Spreadsheets, Slack, Nexidia, and Atrium tool of Airbnb. I can also multitask because I have undergone leadership training and I am a white belt in Lean Six Sigma. Well-knowledgeable of the policy of Airbnb and how it works. I strongly believe that my skills and experience are going to be very helpful in the success of your business as a Host for Airbnb.

Virtual Assistant | Short-Term Rental Property Manager (Airbnb, VRBO, -----------) | Vacation Rental Customer Service Email & Chat Support, Data Management

I’m a Virtual Assistant and Property Management professional with hands-on experience supporting short-term rental and vacation rental portfolios across Airbnb, VRBO, and -----------. I bring a strong background in guest communication, operations coordination, and dispute resolution, with a proven ability to manage high-volume environments remotely.

Previously, I worked as a full-time Airbnb Customer Service Agent, where I handled guest support, claims, and service disputes, giving me deep knowledge of Airbnb policies, workflows, and platform standards. This experience allows me to resolve guest issues efficiently while protecting both guest satisfaction and property owner interests.

Across my previous roles, I’ve supported 1,000+ bookings, coordinated cleaners, maintenance teams, and vendors, and managed high-volume inboxes while maintaining fast response times and consistent brand voice. I’ve also created and followed standard operating procedures (SOPs) for guest communication, check-ins, turnovers, and issue escalation to ensure smooth daily operations during peak seasons and high-occupancy periods.

I have nearly 11 years of experience working in the Business Process Outsourcing (BPO) industry in the Philippines, delivering high-quality and efficient customer service to a diverse range of clients, primarily in the U.S. My expertise includes technical troubleshooting for internet connections, mobile devices, and routing issues, as well as handling inquiries related to vacation rentals.
Throughout my career, I have maintained a strong work ethic, demonstrating dedication, motivation, and a willingness to work overtime when necessary. My experience has taught me the importance of clear communication and providing friendly, professional service over the phone. I am committed to ensuring guest and client satisfaction with every interaction, understanding that patience and effective handling of different customer attitudes are crucial.
I believe that smooth call management and accurately addressing customer concerns are key to delivering excellent service. Customer satisfaction remains my top priority, and I strive to create positive experiences for every guest and client I serve.

Experienced Virtual Assistant with over six years of expertise in short-term rentals, property management, and guest experience. I have worked with multiple STR companies in the UK, US, Canada, Australia, and Dubai. I previously served as an Airbnb Case Manager, giving me strong skills in guest communication, claims handling, dispute resolution, and review removals.
If you manage properties on Airbnb, -----------, Expedia, VRBO, TripAdvisor, or HomeAway, I can support you with:

• Answering guest questions and handling high-volume inquiries
• Sending pre-stay information, house rules, and detailed check-in instructions
• Providing local recommendations and personalized guest communication
• Sending welcome messages and maintaining consistent guest engagement
• Managing bookings across multiple OTA platforms
• Resolving guest issues quickly and professionally
• Handling claims, review removal requests, and operational escalations
• Updating and streamlining processes for smooth daily operations
• Scheduling cleanings, maintenance, repairs, and laundry services
• Creating automated messaging templates
• Writing optimized listing content that boosts visibility and bookings
• Managing social media accounts for property listings
• Property onboarding, listing setup, and operational organization

I am highly organized, detail-oriented, and skilled at maintaining smooth operations across multiple properties while delivering excellent guest experiences.
Systems & Tools I’ve Worked With:

• Guesty
• Hostaway
• Hostfully
• iGMS
• Uplisting
• Lodgify
• Duve
• Breezeway
• Notion
• -----------
• PriceLabs
• Trello
• Zoho
• Stripe
• Autohost
• Safely
• Slack

I can also assist with email support, chat support, and admin tasks. I am reliable, efficient, and committed to helping you manage and grow your short-term rental business.

A guest experience agent with hands-on expertise managing bookings and communications across Airbnb, -----------, and Vrbo for 7 years. I’m dedicated to ensuring smooth, positive stays by providing excellent customer service and timely support to guests, helping create memorable vacation experiences via Chat, SMS, and Calls.

Customer-focused professional with over 6 years of experience in hospitality support, customer service, and property management. Skilled in managing reservations, guest communications, and issue resolution across platforms like Airbnb, -----------, and Vrbo. Proficient in CRM systems such as Salesforce,Twilio Flex, Akia, Five9 as well as communication tools including Slack and Microsoft Teams. Recognized for delivering seamless customer experiences, maintaining high satisfaction ratings, and supporting team operations with leadership and efficiency. Also experienced in sales support, administrative tasks, and creative services such as layout design and data encoding.

Managed reservations and property listings on Airbnb, TurnKey, and VRBO, ensuring accurate availability, pricing, and property descriptions.Spearheaded the handling of reservations from initial booking to post-stay follow-up, ensuring a seamless guest experience throughout their journey.Collaborated with cross-functional teams to optimize property listings, resulting in increased visibility and booking rates across multiple platforms.Assisted guests during their stays, addressing inquiries, resolving concerns, and providing recommendations to enhance their overall stay satisfaction.Utilized effective communication skills to liaise between property owners, guests, and service providers, ensuring a high level of customer satisfaction and problem resolution.Trained and mentored junior tea-----------mbers, sharing expertise in reservation management, guest interaction, and platform-specific best practices.Acted as a bridge between management and tea-----------mbers, conveying feedback, insights, and process improvements to enhance operational efficiency.

With over 4 years of experience as a Virtual Assistant specializing in short-term rental management, I have successfully overseen the operations of various properties in Honolulu, Hawaii, and Orlando, Florida, ensuring smooth and efficient management. My skills span several key areas:

Short-Term Rental Management: Experienced in managing listings on platforms like Airbnb and VRBO, I focus on maximizing occupancy and revenue through strategic oversight and planning. I’m also proficient in using management tools such as Hostaway, Hospitable, and Uplisting to streamline operations and automate workflows.

Guest Support: I’m dedicated to delivering exceptional service by promptly addressing inquiries, resolving guest concerns, sending emails, and ensuring a seamless experience for all guests.

Claims Management: Experienced in handling damage claims, reimbursement requests concerns by gathering documentation, coordinating with guests and platforms, and submitting accurate reports to ensure proper resolution.

Calendar Management: I meticulously manage calendars to prevent double bookings, maintain up-to-date rental and cleaning schedules, and ensure smooth check-ins, check-outs, and cleaning operations.

Administrative Support: Highly organized in handling tasks such as sending emails, sending invoices, maintaining records, and managing day-to-day office duties, I strive to streamline operations and support overall efficiency.

Price Optimization: Using dynamic pricing tools like Pricelabs, I optimize pricing strategies to enhance both revenue and occupancy rates.

Account and Data Management: Skilled in managing accounts, preparing financial reports, and utilizing tools like Google Sheets, Dropbox, and Google Drive for effective data management.

Communication and Coordination: I excel in communication across various platforms, including WeChat, Telegram, Outlook, Basecamp, and Slack, coordinating seamlessly with cleaning teams, maintenance staff, and property owners.

In addition to my expertise in rental management, I bring a broad range of skills as a General Virtual Assistant. I am adept at handling diverse tasks such as email management, scheduling, content creation, research, and other administrative duties. My proactive and detail-oriented approach ensures that all aspects of your business are managed with precision and care. I am committed to providing reliable support, enhancing your operations, and contributing to your success.

PROFESSIONAL SKILLS
• Skilled customer service representative committed to addressing customer concerns with speed, accuracy and professionalism.
• Result-oriented, strategic customer service representative with Four (4) years experience in the BPO industry.
• Easily identify and resolve technical issues and concerns.
• Excellent written and verbal communication skills, with an eye for detail.
PERSONAL SKILLS
• Ability to answer calls professionally.
• Understanding of customer service principles and practices.
• Remaining calm under stressful situations.
• Ability to multi-task.• Quickly understanding callers’ point view and to empathize with them.
• Ability to work with minimum supervision in a busy environment.

I am a detail-oriented and reliable Virtual Assistant with over 3 years of professional experience in customer service, data entry, and real-time analysis. I specialize in handling customer databases, verifying information, and maintaining accurate records to support smooth business operations.

I have worked with international platforms such as Airbnb, Vrbo, and -----------, where precision and organization are critical. My experience includes managing large volumes of data, ensuring consistency across systems, and minimizing errors that could impact customer experience.

I am highly organized and use tools like Trello to manage tasks efficiently, meet deadlines, and stay on top of multiple projects. I am also proactive in improving workflows—I previously contributed to building an internal AI chatbot that helped automate data transfers and improve team productivity.

I am committed to delivering high-quality work, maintaining confidentiality, and being a dependable part of any team. I am currently looking for a long-term opportunity where I can contribute my skills, grow professionally, and help businesses maintain clean and accurate data.

As a Virtual Assistant, I specialize in providing reliable administrative support while ensuring excellent communication and time management across remote teams. I’m skilled in handling email correspondence, calendar scheduling, data entry, and client follow-ups with accuracy and professionalism. I’m also highly proficient in tools like Google Workspace, Microsoft Office, Trello, Canva, and Zoom, which allows me to efficiently coordinate tasks and maintain smooth workflow. My ability to multitask, adapt quickly to new systems, and stay detail-oriented helps me meet deadlines while maintaining a high standard of work. I take pride in being proactive, resourceful, and committed to helping businesses stay organized and productive.

Hi! I'm Avy, a Virtual Property Manager based in the Philippines with hands-on experience managing short-term rental operations across Airbnb, VRBO, and -----------. I've supported a vacation rental business end-to-end — from listing management and calendar sync to guest communications, vendor coordination, housekeeping turnovers, and owner reporting.
Services:

- STR Listing Management — creating, updating, and optimizing Airbnb, VRBO, and ----------- listings for visibility and conversion
- Guest Communication & Relations — handling all pre-booking inquiries, check-in/check-out coordination, and issue resolution to protect 5-star ratings
- Multi-Channel Calendar Sync — managing availability across platforms to prevent double bookings and maximize occupancy
- Hostaway PMS Management — reservation tracking, owner statements, database maintenance, and accurate record-keeping
- Housekeeping & Vendor Coordination — scheduling turnovers, tracking task completion, and flagging property maintenance issues
- Occupancy & Revenue Reporting — weekly, monthly, and annual performance reports on bookings and revenue
- Owner Bookkeeping Support — consolidating receipts, income tracking, and financial record organization
- Review Management — monitoring guest feedback, flagging trends, and protecting property reputation

Why work with me:
- Direct Airbnb operations experience — both as an EA managing a rental portfolio and as an Operations Leader on the Airbnb BPO support team
- Proficient in Hostaway, Airbnb, VRBO, -----------, Google Sheets, Canva, and AI tools
- Strong English communication — professional, warm, and guest-ready
- Self-managed and async-friendly — I work independently and don't need hand-holding
- Available to handle tasks offline and asynchronously alongside other commitments
- PHT (GMT+8) | Reliable internet | Quiet dedicated workspace

no skill summary

Dedicated and detail-oriented professional with over 7 years of experience in customer service, team leadership, and administrative support. Skilled in handling guest inquiries, resolving concerns, and managing reservations across platforms such as Airbnb, -----------, and VRBO. Proven ability to work independently, maintain professionalism under pressure, and deliver exceptional guest experiences. Seeking to contribute my organizational and communication expertise as a Guest Support Specialist or Virtual Assistant in the hospitality industry.

Core Skills
• Guest Communication & Support (Phone, Email, Chat)
• Reservation & Calendar Management (Airbnb, VRBO, -----------, Google Calendar)
• Customer Service & Problem Resolution
• Virtual Assistance & Administrative Support
• Team Leadership & Training
• Time Management & Critical Thinking
• Tools: CRM Systems, MS Office, Google Workspace

I specialize in delivering seamless stays and smart solutions as a vacation rental specialist, bringing hands-on experience with platforms such as Airbnb, VRBO, -----------, and Streamline. With experience managing reservations, optimizing listings, and ensuring smooth guest experiences, I bridge the gap between property owners and travelers. My focus is on accuracy, efficiency, and personalized service. Making every booking simple, every stay memorable, and every operation run smoothly.