-Supervising all scheduling analyst
-Ensure that all tasks are handled and done
-Auditing reports to ensure there are no missing and/or error in the data before submitting
-Ensuring that staffing for future plans are met
-Making sure to be keen on details
Experience: 2 - 5 years
Keeping track records of actual deliverables in order to project future planning Ensure to gather all actual data for comparison
Experience: 5 - 10 years
Knowledgeable in using desktop and laptop computer including basic troubleshooting. Knowledgeable in using MS Office, MS Teams, Outlook, Avaya, Calabrio and IEX. Knowledgeable in Excel formulas including basic Macro.
Experience: 2 - 5 years
Been a scheduler for quite sometime. We ensure that all agents have schedules week over week. We ensure that we have enough coverage needed per interval based on the trended actual volume. We ensure that breaks and lunches or any off the phone activities are included on agents schedule.
Experience: 2 - 5 years
Knowledgeable in keeping track of demand and supplies in storage of equipments, tools, and spare parts Knowledgeable in maintaining good condition supplies in storage for long period of time.
Experience: 1 - 2 years
Been monitoring capacity in order to ensure that we have enough seats to occupy for our seasonal ramping.
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