I.T. Professional

Overview

Looking for full-time work (8 hours/day)

at $8.39/hour ($1,600.00/month)

Bachelors degree

Last Active

June 30th, 2025 (349 days ago)

Member Since

February 19th, 2024

Profile Description

As part of the team, responsible for ensuring the uptime and excellent customer experience.
• Operationally manage and support the Telco and Enterprise customers
• Work closely with architecture, engineering, and the i ---------- response team.
• Maintenance of asset inventory which includes both hardware and software.
• Directly communicate with end-customers and/or partners regarding i ---------- and requests.
• Perform all administrative processes and procedures to ensure that the solutions and components meet agreed SLAs for availability and performance.
• Responsible for platform installation, daily administration, technical support, and in maintaining consistent configuration according to established change management processes.
• Proactively monitor systems and platforms for performance, availability and capacity management, and ensure that solution and component escalations are minimized.
• Ensure a high level of customer satisfaction by promptly fulfilling requests, resolving i ---------- , and managing changes.
• Participate and be the main technical contact in relevant Telco projects and operational activities outside of normal day-to-day tasks.
Selected Achievements:
• Supported and deployed Telco customer’s expansion of mobile network nodes OC Eagle STP and its monitoring tool OC Performance Intelligence Center.
• Supported and deployed PLDT’s Oracle Communications Session Border Controller.
• Deployed Globe telecom’s DHCP system