Insurance Operations Specialist with experience supporting personal and commercial insurance agencies through policy administration, insurance quoting, CRM management, documentation, and administrative support.
Experienced in processing policy changes, renewals, billing inquiries, maintaining client records, and coordinating with underwriters and insurance carriers. Bilingual in English and Spanish, with the ability to provide client support through
I am highly organized, detail-oriented, and committed to helping insurance agencies improve efficiency while delivering accurate and reliable operational support.
RESUME:
Experience: 2 - 5 years
Experienced in supporting personal and commercial insurance agencies through policy administration, insurance quoting, policy changes, renewals, documentation, CRM management, and bilingual client support (English & Spanish).
Experience: 2 - 5 years
Assisted clients with auto insurance policy changes, renewals, billing inquiries, documentation, and customer support while maintaining accurate policy records.
Experience: 2 - 5 years
Delivered professional bilingual customer support through email, non-voice channels, and outbound communication while resolving insurance-related inquiries.
Experience: 2 - 5 years
Supported homeowners insurance operations by processing policy updates, documentation, client requests, and maintaining accurate policy information.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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