Freelance Client Success & Operations Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelor's degree

Last Active

June 2nd, 2026 (6 days ago)

Member Since

January 28th, 2024

Profile Description

I am a Client Success and Operations professional with experience supporting digital businesses through customer support, team leadership, hiring, onboarding, KPI tracking, process improvement, and workflow management.

My career began in customer support, where I developed strong communication, problem-solving, and client relationship skills in healthcare and sportsbook environments. Over time, I transitioned into client-facing leadership and operations roles, managing remote teams, coordinating projects, creating SOPs, tracking performance metrics, and supporting business growth.

I have experience working directly with founders, executives, clients, and cross-functional teams to improve workflows, maintain operational efficiency, and ensure goals are executed effectively. My background includes client management, quality assurance, training, performance management, marketing operations, and documentation.

I enjoy creating structure, improving processes, supporting team development, and helping businesses operate more efficiently while maintaining strong client relationships and excellent customer experiences.