STR Operations Manager | Airbnb & Guesty | Guest Experience + Maintenance Coordi

I am a highly skilled and detail-oriented Short-Term Rental Virtual Assistant with a passion for providing seamless and memorable guest experiences. Leveraging my background in a Canada and New Jersey based short term rental property. I am adept at managing day-to-day operations, ensuring property optimization, and delivering exceptional customer service, and well-trained in handling owner and guest relations experience.

Experienced Short-Term Rental (STR) Operations Specialist with several years of hands-on experience managing vacation rental operations, guest communication, owner relations, maintenance coordination, and day-to-day property management support. Skilled in handling fast-paced operations for both individual properties and large portfolios, ensuring smooth guest experiences and efficient operational workflows. Experienced in coordinating cleaners and vendors, resolving guest concerns, managing check-ins and checkouts, monitoring reservations, and supporting property owners in maximizing their rental performance. Proficient in STR tools and platforms including Airbnb, Guesty, VRBO, Breezeway, SuiteOp, and other property management systems. Strong background in operations management, executive assistance, and customer support within the vacation rental industry.

I am a highly skilled and dedicated Customer Support Specialist with a proven track record of delivering exceptional service. My goal is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing timely and effective support. Key Skills: Communication: Clear and concise communication to understand and address customer needs. Problem Solving: Proven ability to analyze and resolve customer issues efficiently. Multitasking: Excel in managing multiple tasks to meet customer demands effectively. Empathy: Understanding and addressing customer concerns with empathy and professionalism. Technical Proficiency: Familiarity with CRM tools, ticketing systems, and other customer support software. ✔ Managed customer inquiries via email, chat, and phone, consistently achieving a satisfaction rating. ✔ Resolved complex issues by collaborating with cross-functional teams and providing timely solutions.

Experienced in using Breezeway for short-term rental and vacation rental operations, including task coordination, cleaner scheduling, maintenance tracking, property inspections, turnover management, and operational workflow monitoring. Skilled in managing cleaning and maintenance tasks, monitoring overdue issues, coordinating with vendors and field teams, and ensuring properties are guest-ready before check-in. Experienced in using Breezeway to improve operational efficiency, track property issues in real time, organize recurring tasks, monitor team performance, and maintain smooth day-to-day operations for Airbnb and vacation rental properties.

Experienced in managing and supporting Airbnb and vacation rental properties by handling daily operations, guest communication, reservation management, check-in and checkout coordination, cleaner scheduling, maintenance follow-ups, and issue resolution. Skilled in ensuring properties are guest-ready, maintaining smooth operations, and providing excellent guest experiences from inquiry to post-checkout support. Experienced in coordinating with cleaners, vendors, and maintenance teams, handling urgent guest concerns, monitoring property conditions, organizing operational workflows, and assisting property owners with the overall performance of their vacation rentals. Also experienced in handling Airbnb claims and damage disputes, including gathering evidence, coordinating invoices and documentation, submitting Resolution Center requests, and following up on AirCover-related cases.

Administrative support experience typically involves providing assistance and managing various tasks to ensure the smooth functioning of an office or organization. Here are some key aspects and responsibilities commonly associated with administrative support roles: Office Management: Managing day-to-day operations of the office. Coordinating and scheduling appointments, meetings, and conferences. Handling incoming and outgoing communications (phone calls, emails, mail). Data Entry and Record Keeping: Inputting and updating data in databases and spreadsheets. Maintaining accurate and organized records of important information. Document Preparation: Drafting, formatting, and proofreading documents, reports, and correspondence. Creating and updating presentations and other materials. Travel Arrangements: Coordinating travel plans, including booking flights, hotels, and transportation. Managing itineraries and ensuring travel logistics are in order. Administrative Support: Assisting with the preparation of reports and presentations. Providing support to team members and executives as needed. Calendar Management: Maintaining and updating calendars for individuals or teams. Coordinating and scheduling appointments and meetings. Customer Service: Responding to inquiries from clients, customers, or other stakeholders. Providing a positive and professional point of contact for visitors. File Management: Organizing and maintaining physical and electronic filing systems. Retrieving and archiving documents as necessary. Office Supplies and Inventory: Managing and ordering office supplies. Keeping track of inventory and replenishing as needed. Task Prioritization: Prioritizing tasks and managing time effectively to meet deadlines. Handling multiple responsibilities simultaneously. Technical Proficiency: Using office software and tools such as Microsoft Office, Google Suite, and other relevant applications. Basic troubleshooting of office equipment and technology. Confidentiality: Handling sensitive information with discretion and maintaining confidentiality.