Senior Service Desk Analyst

Overview

Looking for full-time work (8 hours/day)

at $4.58/hour ($880.00/month)

Bachelors degree

Last Active

January 6th, 2024 (903 days ago)

Member Since

December 27th, 2023

Profile Description

* Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
* Receive and respond to user inquiries and requests via telephone, email, case tracking system
professionally and with speed, accuracy and proficiency.
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Produces quality work and results.
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Ensure fast and accurate turnaround of work.
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Solve problems using agreed upon procedures.
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Develop a comprehensive understanding and mastery of all tools.
* Remain updated on products, policy, procedure and other important operational issues.
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Perform other duties as assigned.
* Service Desk Level 2 Support serves as an escalation point for Level 1 and Level 1.5 support by educating the L1 and L1.5 group by building KB articles and regularly collaborating with different support groups to ensure a faster resolution of tickets assigned to them.