Client Relationship Specialist with 7+ years of experience in Australian health insurance support, sales, and customer service. Skilled in OSHC and OVHC policy processing, client onboarding, renewals, cancellations, refunds, CRM management, and after-sales support. Additionally, brings 4 years of sales experience, working with clients across the U.S., driving revenue growth, and maintaining long-term business relationships. Known for accuracy, responsiveness, and building strong client relationships across both B2B and B2C environments.
Experience: 2 - 5 years
Managed inbound and outbound sales campaigns across the U.S. for home service clients, delivering tailored sales presentations and driving revenue growth. Applied objection handling and assumptive selling techniques to consistently meet or exceed sales targets. Handled refunds and returns with accurate documentation and timely resolution, ensuring smooth customer experience.
Experience: 1 - 2 years
Expert in Health Insurance for Overseas Students, Visitors and Workers in Australia
Experience: 2 - 5 years
Manage end-to-end OSHC and OVHC policy processing, including applications, renewals, cancellations, and refunds, ensuring accuracy and compliance. Support clients with coverage, billing, and onboarding inquiries while maintaining CRM records to track sales and retention. Deliver responsive after-sales support to enhance client satisfaction and long-term relationships.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 1 - 2 years
Generated qualified B2B leads and scheduled sales consultations to support pipeline growth through structured outreach. Conducted consistent follow-ups to improve engagement and conversion opportunities. Maintained and updated CRM pipelines to ensure accurate tracking and visibility for sales teams.
Experience: 5 - 10 years
Provided customer service and support to clients across the USA and Australia, ensuring timely resolution of inquiries and issues. Assisted with policy, billing, and service-related concerns while maintaining a strong focus on customer satisfaction. Built positive client relationships by delivering clear communication, responsive support, and consistent service quality.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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