Real Estate Virtual Assistant

Real Estate: As a CRM specialist, I am responsible for managing and optimizing lead processes. This includes adding leads from different websites to the CRM, creating and managing custom tags, developing agent/team lead routing strategies, and ensuring accurate tagging and archiving of leads. I also manage smartplans and drip campaigns, maintain the CRM by adding, removing, and assigning clients, and handle post-closing activities. Additionally, I prepare and report on agent performance metrics, lead conversion rates, and maintain financial reports such as agent gross commission income and profit and loss sheets. Helpdesk: I led a customer service team, managing agent resources and performance while promoting a high level of professional service. I ensured consistent and efficient operations, supported team development, and maintained relationships with customers to meet service level agreements.

I have a strong background in customer service, developed through various roles across multiple industries. At transcosmos Information System (Merlin Information Systems Philippines, Inc.), I served as the ISS Barclays Customer Service Team Leader, where I managed agent performance, maintained high levels of customer satisfaction, and ensured timely resolution of customer inquiries. In my role as a Customer Service Helpdesk Agent at Merlin Information Systems Philippines, Inc., I provided frontline support, logging faults, answering inquiries, and ensuring clients received prompt and professional assistance. Similarly, at NTT Docomo Intertouch, I offered Level 1 Helpdesk Support, troubleshooting technical issues and liaising between end-users and technical teams. As a Technical Support Representative at West Contact Services and Alorica Pacific Rim Inc., I identified subscriber needs, assisted with hardware and software issues, and provided accurate information to resolve customer problems efficiently. These roles required excellent communication skills, a customer-focused approach, and the ability to handle a high volume of inquiries.

I have extensive experience in technical support roles across multiple organizations. At JP Morgan and Chase Co., I served as a Senior Specialist in Branch Technology Support, where I provided initial assessments, troubleshooting, and efficient resolution of technical issues for branch employees. My role required maintaining detailed records and coordinating with technical teams to ensure prompt problem resolution. At transcosmos Information System (Merlin Information Systems Philippines, Inc.), I worked as a Customer Service Team Leader and a Helpdesk Agent. I managed team performance, provided high-level customer service, and ensured the timely resolution of customer issues. Additionally, I performed quality assurance analysis to enhance service delivery. During my tenure at NTT Docomo Intertouch and West Contact Services, I provided Level 1 Helpdesk Support and Technical Support, assisting with hardware and software configurations, troubleshooting, and ensuring compliance with service level agreements. My early career at Alorica Pacific Rim Inc. involved similar responsibilities, focusing on resolving subscriber inquiries and maintaining effective communication with customers.

With a robust background in leadership and management roles, I have developed a comprehensive skill set in team management and operational oversight. At Holy Grounds Coffee House (Goldsborrro Food Corp.), I served as the General Manager, where I oversaw store operations, managed inventory and financial reporting, and led marketing efforts to increase customer traffic and sales. My role involved ensuring high-quality service and effective communication with corporate officers. As the ICT Lead at Jamjle Properties (Subic) and Development Corp., I managed the company's ICT infrastructure, coordinated projects, and ensured the efficiency of IT operations. I also provided administrative support and consulted on new technology acquisitions. At transcosmos Information System (Merlin Information Systems Philippines, Inc.), I was the ISS Barclays Customer Service Team Leader. In this position, I managed agent performance, maintained high standards of customer service, and ensured consistency and efficiency across the team. I also supported team development and liaised with other leaders to optimize departmental resources.