Regitte

Dental VA & Customer Support VA | Claims Processing | Email & Chat Support

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Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

Associates degree

Last Active

June 4th, 2026 (3 days ago)

Member Since

August 10th, 2023

Profile Description

I’m a detail-oriented Virtual Assistant with experience supporting US-based clients in customer support and dental billing operations. Over the past 3+ years, I’ve handled high-volume email and chat support, insurance claims processing, payment posting, refund management, and order tracking while maintaining accuracy and fast turnaround times.

In customer support, I managed 50–100+ inquiries daily, maintained quick response times, and improved customer experience by reducing repetitive shipping-related concerns through proactive communication and workflow improvements.

In dental billing, I processed Medicaid and insurance claims, posted insurance and patient payments in Curve Hero, and supported billing workflows to help reduce reimbursement delays and improve operational efficiency.

I’m comfortable working independently, following SOPs, managing deadlines, and communicating with US clients across different time zones. I’m also experienced with tools such as Curve Hero, Zendesk, Shopify, Google Workspace, Slack, Microsoft Teams, Canva, and AI productivity tools like ChatGPT and Gemini.

I’m currently looking for long-term opportunities where I can contribute to customer experience, administrative operations, healthcare support, or back-office workflows while continuing to grow with the team.

Top Skills

E-Commerce » Logistics Management

Experience: 2 - 5 years

I've tracked customer orders, processed waybills. Additionally, responded to emails and chat about the item orders.

Customer Support » Email Support

Experience: 2 - 5 years

I professionally addressed client questions and concerns through emails.

Professional Services » Medical Services » Dental Billing

Experience: 2 - 5 years

I've processed both insurance and patient payments, submitted Medicaid dental insurance claims, and reviewed treatment codes and documentation to ensure billing accuracy. Additionally, we updated and followed up on outstanding claims.

Other Skills

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu

Tests Taken: DISC
Dominance: 31
Influence: 18
Steadiness: 31
Compliance: 20: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”