Experienced IT Supervisor and Team lead with a proven track record in managing technical support agents for Managed Service Provider (MSPs).Skilled in overseeing teams to deliver exceptional results to small business and non- profits. Proficient in dispatching tickets, team management, and resolving tickets to meet service leverl agreements (SLAs) while ensuring high custmer satisfaction.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
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