Service Delivery Lead

Overview

Looking for part-time work (4 hours/day)

at $4.13/hour ($400.00/month)

Bachelors degree

Last Active

July 30th, 2023 (1043 days ago)

Member Since

July 21st, 2023

Profile Description

• BE Focal. SLA and KPI Monitoring thru OE Dashboard updates
• Management of AYS Team/SME Team/Analytics/Processors
• People Accounting/Management
• Compliance Management
• Quality Management
• Inventory Management—workload distribution for both sites (Manila
and Mumbai) based on process specialty.
• Respond to client call-outs.
• Business Review with the client. Data mining and analysis to identify
trends and insight that will improve process efficiency and will deliver savings which be presented during the Bi-Weekly Business Review.
• Core team
• Pends ---------- erpret data, analyze results using statistical tech- niques, provide ongoing reports, and invalid callouts.
• Time and Motion and Process Observations. Identify and analyze KPIs, and conduct process observations to cite any opportunities and set ac-
• Quality Audits. Provided quality insights and trends, and conducted quality error sharing.
• Facilitated Core Training and Knowledge Tests.
• Updated training curriculum and materials
• General reconciliation of Insurance company policy holder’s accumula- tors.
Previous Job:
• Release check payments to talents and suppliers
• Release petty cash
• Monitor stale checks
• Route checks to signatories