Customer Service Representative | Order Fulfillment & Logistics Coordinator | Hu

Aside from being a writer in the publication, I was also a proofreader. I used to check and dissect articles before publishing them.

Office administration and clerical support Organizing files, documents, and schedules Sales and inventory support

Managed customer support for a fashion leasing service, assisting clients with billing, orders, returns, and account concerns. Handled three simultaneous live chat conversations, maintaining accuracy and professionalism while meeting a strict 3-minute response time for each interaction. Ensured customer satisfaction by de-escalating concerns and providing solutions aligned with company procedures.

I was a staffer of my high school’s school publication. I joined different contests and workshops to foster my skills in writing.

Maintained and organized employee records and personnel files. Assisted HR staff with memos, reports, appointments, and other documents. Supported HR processes, including leave tracking, employee requests, and document routing. Supported day-to-day operations by handling clerical tasks and responding to inquiries from school personnel and partner offices. Routed, tracked, and organized official communications and division memos. Coordinated meetings and schedules, ensuring documents were complete and properly endorsed.