I am a highly motivated, results-oriented instructional designer with a strong work ethic. I have 16 years of work experience in a BPO setting providing customer support via phone,
Experience: 5 - 10 years
I have experience in engaging with customers via email in a sales account, which occasionally involved providing technical support. I also have experience in designing and developing newsletters for a targeted group of audience within our organization. The campaign requirement was to promote our products and services to gain more clients.
Experience: 5 - 10 years
I have spent my recent years as an instructional designer/developer and instructional design manager. I use the ADDIE model in creating training courses for my clients.
Experience: 2 - 5 years
I have experience in providing chat support in a sales account for a US client, which occasionally required technical support. I can use canned responses as well as craft my own verbatims.
Experience: 5 - 10 years
I gained experience as a BPO trainer for customer service accounts in financial services, sales, and motor insurance claims. I also served as a training supervisor in the latter part of my career in training and development.
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