As a retention specialist, I deal with customer issues, take notes of the information provided, and ask follow-up questions to understand how to respond to them. I also offer solutions such as providing low prices to satisfy my customers and to help them monitor their credit reports.
We provide credit monitoring services, as well as other perks, to ensure that our customers' information is secure. Because competition is fierce in my market, I must ensure that our service is at the forefront in order to retain my consumers.
Experience: Less than 6 months
We assist customer on how to build their credit score.
Experience: 6 months - 1 year
We are trying to retain our customer who wants to cancel their account. We offered a package that is suitable to their needs and budget. It was a great experience for me to work in my previous company because I learned some new skills.
Experience: 2 - 5 years
As collection specialists, we typically contact and track debtors in order to persuade them to settle their debts on time. Identify consumers who have outstanding debts and make particular payment plan arrangements with the debtors. We always make sure that we follow the FDCPA. I do have knowledge of skip tracing using " true people search and BeenVerified.
Experience: 1 - 2 years
I am familiar with skip tracing utilizing "true people search and BeenVerified," and I generally track the consumer by tracing their residence, contact information, and family to ensure that I have the correct person.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.