Virtual Assistant || Customer Service Representative || Data Processing Represen

Overview

Looking for full-time work (8 hours/day)

at $4.25/hour ($818.18/month)

Associates degree

Last Active

June 24th, 2026 (4 days ago)

Member Since

April 8th, 2023

Profile Description

Since 2018, I've helped insurance agencies and other businesses streamline operations, improve efficiency and deliver exceptional client service through specialized back-end Insurance Administration, Customer Service, and Business operational support.

My expertise spans insurance back-office operations, policy servicing, customer support, data management, and business administration. I have supported agencies across the United States and locally by managing critical back-end insurance processes, maintaining accurate records, and ensuring clients receive timely and professional service.

I have experience handling policy endorsements, renewals, claims submissions, cancellations and reinstatements, Certificate of Insurance (COI's), Carrier downloads, and conducting policy reviews while utilizing industry-leading agency management systems to support daily operations.

My professional background includes Administrative managements, Customer Service, Basic Bookkeeping Assistance, and Quality assurance, allowing me to provide well-rounded support to growing organizations.

My Expertise includes:

- Insurance Virtual Assistance, Brokerage and Agency support

- Data Processing and Quality Assurance support

- Basic Bookkeeping and Financial Tracking

I partner with agency owners, business leaders, and operational teams to improve workflows, maintain compliance, enhance customer experiences, and support business growth through reliable administrative and insurance support solutions.

Today I continue to support insurance professionals and businesses by providing dependable virtual assistance, operational support, and customer-focused service that helps organizations stayed organized, efficient, and scalable.

Specialties Includes:

- Insurance Operations: Policy Servicing, Endorsements, Renewals, COI's, Loss Runs and Carrier Downloads.

- Administrative Support: Email Management, Inbound and Outbound Calls, Data Entry and Reporting.

- Business Operations: Process Improvement, Quality Assurance, Admin and Client Relationship.

- Technology and Systems Used: Applied EPIC, ---------- ntum AMP by NowCerts, AMS 360, Hawksoft, Image Right, Google Workspace, Microsoft Office.

- Communications: Teams, Slack, Skype, Hangouts and Google Chat.

Whether you're looking to optimize agency operations, strengthen administrative processes, or scale your business with dependable virtual support, let's connect.