B2b sales renewal representative/fraud and dispute manager

Overview

Looking for full-time work (8 hours/day)

at $8.22/hour ($1,574.40/month)

High school diploma

Last Active

June 18th, 2026 (5 days ago)

Member Since

January 23rd, 2023

Profile Description

With over 15 years of experience in the Business Process Outsourcing (BPO) industry, I bring a strong background in customer service, sales, fraud prevention, dispute resolution, and team development. My experience includes 3 years in B2B sales, 5 years in fraud and dispute management, and 4 years serving as a Subject Matter Expert (SME), equipping me with a well-rounded understanding of business operations and client success.

Throughout my career, I have consistently demonstrated the ability to build and maintain strong client relationships, identify business opportunities, and deliver tailored solutions that drive growth and customer satisfaction. My expertise in fraud and dispute management has enabled me to effectively mitigate risk, resolve complex customer concerns, ensure regulatory compliance, and reduce financial exposure while maintaining a high standard of service.

As a Subject Matter Expert, I have played a key role in supporting operational excellence by providing process guidance, coaching tea ---------- mbers, identifying improvement opportunities, and collaborating with cross-functional stakeholders. My ability to analyze complex issues, communicate effectively, and implement strategic solutions has contributed to improved team performance and organizational success.

Core Competencies:
• B2B Sales & Account Management
• Outbound Sales & Lead Generation
• Customer Service & Customer Support
• Fraud Prevention & Dispute Resolution
• CRM & Salesforce Management
• Process Improvement & Team Coaching
• Data Analysis & Reporting
• Effective Written and Verbal Communication
• Microsoft Excel, Word, PowerPoint, and Teams
• Data Management & Administrative Support

I am committed to delivering exceptional results, fostering strong business relationships, and contributing to the continued success of the organization through professionalism, adaptability, and a customer-focused approach.