Customer Success Manager | Executive Assistant | Sales | Meta Pixel and CAPI Exp

Overview

Looking for full-time work (8 hours/day)

at $6.61/hour ($1,280.00/month)

Bachelors degree

Last Active

June 2nd, 2026 (5 days ago)

Member Since

September 6th, 2022

Profile Description

I am a highly experienced Customer Service and Sales Professional with over 8 years of experience in the BPO industry, 4 years in leadership as a Team Manager, and additional expertise as a freelance Customer Success Manager and Customer Relationship Manager. I bring a client-first mindset, strong communication skills, and a proven ability to drive customer satisfaction, retention, and business growth.

In my freelance roles, I’ve helped companies — including those in the credit repair, and technolog companies — improve client engagement, onboarding, and overall service delivery. I manage customer lifecycles, resolve escalations, and identify expansion opportunities, all while ensuring a seamless client experience. I am also HIPAA-certified, allowing me to securely and compliantly handle sensitive healthcare-related customer data.

As a Team Manager, I supported telco campaigns, coached teams, and led performance development for new hires and mentors. I also bring extensive experience in call, chat, and email support, cold calling, and appointment setting, along with 6 years in telco sales — offering upgrades, new lines, and feature enhancements.

I’ve worked with B2B clients, setting appointments with advertisers and selling digital products to help them scale. Additionally, I have technical and operational experience with WordPress, Shopify, WooCommerce, and light CRM management. I’ve also supported SaaS and eCommerce clients as a Virtual Assistant and Executive Assistant, streamlining workflows and maintaining strong customer relationships.

I thrive in fast-paced environments, adapt quickly to change, and consistently prioritize delivering high-quality results that contribute to the overall success of the business.