Overview
Looking for full-time work (8 hours/day)
at $4.66/hour ($896.00/month)
Bachelors degree
Last Active
June 29th, 2026 (today)
Member Since
June 13th, 2022
Profile Description
I have over 7 years of experience in the Business Process Outsourcing (BPO) industry, where I developed strong skills in customer service and back-office support across inbound and outbound calls, chat, and
In addition, I have hands-on experience in administrative support and virtual assistance, including data entry, lead research, CRM updates, and managing multiple tasks with accuracy and efficiency. I am highly proficient in using online tools and Microsoft 365, with a strong focus on organization, attention to detail, and clear communication.
I bring C1-level English proficiency, enabling me to communicate effectively with clients and teams while maintaining professionalism and clarity in all interactions.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
In my daily role, I handle both voice and chat support, ensuring that every customer interaction is resolved efficiently and with a high level of professionalism. I assist customers with inquiries, troubleshooting, and service-related concerns while maintaining clear communication and empathy across all channels. Managing multiple conversations simultaneously in chat and handling high call volumes in voice has strengthened my ability to stay organized, attentive, and solution-focused. I consistently meet and exceed key performance indicators that contribute to overall team success. I maintain an Average Handle Time (AHT) within target range at 92–95?ficiency, ensuring quick yet effective resolutions without compromising service quality. My Customer Satisfaction (CSAT) scores remain strong at 95–98%, reflecting my commitment to delivering positive customer experiences. In terms of Quality Assurance, I sustain a 96–99% quality rating, adhering strictly to company standards, compliance, and best practices. Through consistent performance every quarter, I have contributed to the team’s success by balancing productivity and quality, supporting team goals, and maintaining reliability across both voice and chat channels.
Office and Administration » Attention to Detail
Experience: Less than 6 months
Seeing errors and correct them before they become a problem in the future.
Office and Administration » Team Collaboration
Experience: Less than 6 months
Supervise 20 agents and spearheaded dealines while hitting KPI's consistently with the average of 40% increase each quarter. Hitting 20% increase in CSAT while adhering Quality control at 95% individualy. Each individual has contribution.
Other Skills
Design » Graphic Design » Canva
Experience: 6 months - 1 year
Creating design significantly for business.
Customer Support » Customer Service » Conflict resolution
Experience: Less than 6 months
I Handled customer complaints and escalations by actively listening, identifying root causes, and providing timely, effective solutions. Maintained professionalism and empathy to de-escalate situations, ensuring customer satisfaction and positive outcomes.
Office and Administration » Time Managment
Experience: Less than 6 months
meeting with the deadlines best describes this type of skill.
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Opol, Misamis Oriental
- Tests Taken
- IQ
- Score: 89
- DISC
- Dominance: 1
- Influence: 2
- Steadiness: 6
- Compliance: 3
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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