IT helpdesk /AI content creator

-Technical Support: Troubleshooting hardware, software, and network issues. -Windows System Administration: Expertise in managing Windows servers. -Help Desk Management: Efficiently handling IT support tickets and escalations. -Customer Satisfaction: Providing exceptional service and exceeding client expectations. -Network Security: Implementing measures to safeguard data and systems. -Problem Solving: Analyzing complex issues and implementing effective solutions. -Documentation: Creating clear and concise technical documentation. -Remote Support: Assisting clients remotely for efficient issue resolution. -IT Consultation: Offering expert advice and recommendations for IT improvements.

o Resolving complex claims issues by analyzing claims information, policy provisions, and contractual agreements, and identifying root causes for claims denials. o Managing claims appeals and negotiating settlements with providers. o Providing accurate and timely responses to member and provider inquiries related to claims, enrollment, bills payment, prior authorization, and prescription refill requests. o Serving as an SME for three months, handling escalation calls, and providing guidance and support to other team members. o Consistently meeting or exceeding performance goals and metrics. o Effectively managing my time, prioritizing my workload, and providing daily reports to my supervisor. o Participating in team meetings, training sessions, and other company-wide initiatives. o HIPAA Compliance & HIPAA Standards o EHR & EMR o Healthcare device, Health Kit integration o Consulting experience on technologies and terms as: Telemedicine, EMR/EHR, HIPAA, Billing, Benefit Plan Management, Eligibility Verification, Claims, hospital, Radiology, Laboratory, and Pharmacy Systems o Consulting for healthcare start-ups and large organizations to comply with HIPAA standards. o Security Risk Assessment and remediation measures for Healthcare applications My objective is to provide excellent service in a timely manner.

with 3 yrs exp in data entry