6YRS Customer Support & Order Management | CRM Operations & Workflow Optimizatio

6+ years managing product listings, inventory, and order processing across Shopify, Amazon Seller Central, Magento, Carousell, Lazada, and Shopee — for both employer accounts and my own personal online store since 2021.

6+ years handling customer inquiries, escalations, refunds, and order concerns for US and UK accounts across BPO, e-commerce, and ticketing platforms. Consistently maintained high CSAT scores and SLA compliance.

End-to-end order fulfillment experience across multiple US platforms — tracking orders from confirmation through delivery, resolving discrepancies, coordinating with vendors, and maintaining accurate system records.

6+ years managing customer communications via email using Zendesk, Freshdesk, Gorgias, HubSpot, Gmail, and Outlook across US and UK accounts.

Handled inbound and outbound calls for US and UK accounts across BPO environments including TTEC, TaskUs, and Foundever — managing escalations, reservations, fraud concerns, and order issues.

Managed shared inboxes and customer communication queues across Zendesk, Freshdesk, Gorgias, HubSpot, Gmail, and Outlook — prioritizing by urgency and maintaining same-day response standards.

Provided app and platform troubleshooting support for customers and internal users across e-commerce and reservation systems.

Used regularly for inventory tracking, order monitoring, and data management across e-commerce and operations roles. Comfortable building and maintaining spreadsheets for reporting and fulfillment tracking.

Managed reservation scheduling and booking coordination for US car rental customers at TaskUs using client-preferred scheduling tools.