Customer Support Specialist | Email & Phone Support | Escalations | Administrati

Overview

Looking for part-time work (4 hours/day)

at $4.69/hour ($454.54/month)

Not Specified

Last Active

July 20th, 2026 (2 days ago)

Member Since

September 24th, 2021

Profile Description

Hi, I'm Adrian.

I have more than 20 years of experience providing customer support for U.S.-based companies in the financial, telecommunications, and travel industries. Throughout my career, I've handled phone and email support, resolved complex customer concerns, documented customer interactions, and worked closely with team leaders and quality teams to deliver excellent service.

At JPMorgan Chase, I was selected as part of the pioneer batch of email support specialists and have consistently supported customers through secure email and voice channels. I have also served as an Escalations Representative, Interim Team Leader, and Subject Matter Expert, where I coached new hires, assisted teammates, and helped maintain service quality.

I enjoy solving problems, staying organized, and communicating professionally with customers and colleagues. I work well in fast-paced environments and understand the importance of accuracy, confidentiality, and meeting deadlines.

Here are some of the ways I can support your business:

• Customer Support (Phone & Email)
• Email Management
• Administrative Support
• Calendar and Task Management
• Data Entry and Record Keeping
• CRM Data Updates
• Documentation and Process Compliance
• Internet Research
• Microsoft Office
• Google Workspace
• Google Sheets and Microsoft Excel
• HubSpot CRM
• Slack
• Microsoft Teams
• Zoom
• Asana
• Trello
• Notion
• Canva (Basic)

I'm currently looking for a long-term remote opportunity where I can continue providing dependable support while expanding my skills and contributing to a growing team.