Roland

Real Estate VA | CRM & Skip Tracing Specialist | Lead Generation Expert

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Overview

Looking for full-time work (8 hours/day)

at $4.08/hour ($787.20/month)

Bachelors degree

Last Active

July 1st, 2026 (4 days ago)

Member Since

September 18th, 2021

Profile Description

Customer Service & Admin VA with 5+ years supporting U.S. real estate clients. I manage CRM systems (Podio/Airtable), maintain 3,000+ property records, handle 80–120 daily chat/email interactions, and combine lead generation and skip tracing with reliable customer care to keep pipelines warm and workflows efficient.

High-Value Tasks I Can Handle For You:

• Customer Relations & Flexible Support: Handling backend admin support and client coordination with a solid customer care background, with the ability to step into inbound/outbound voice calls as needed by operations.

• Omnichannel Customer Support (Chat & Email Focused): Managing incoming inquiries, resolving customer/buyer concerns via chat, text, or email, and ensuring rapid response times to keep leads warm.

• Distressed Lead Generation: Deep research and data pulling from U.S. county records, specializing in foreclosures, probates, evictions, tax foreclosures, deceased individuals, and finding heirs.

• Rigorous Skip Tracing: Running high-volume lists through SmartSkip combined with strict manual verification to secure accurate owner contact info.

• Pipeline & CRM Architecture: Building, maintaining, and auditing lead cards in Podio and Airtable to eliminate data duplicates and keep records clean.

• Outbound Campaign Launching: Preparing and coordinating SMS and email outreach utilizing setups like REI Reply, Smarter Contact, SlyText, and Quo.

• Digital Driving for Dollars: Pinpointing off-market opportunities virtually via targeted Google Maps tracking.

Systems & Tools Mastered:
• Real Estate Tech: Podio | Airtable | REI Reply | SmartSkip | OpenPhone | Zillow
• Data & Operations: Google Sheets & Microsoft Excel (Tracking, reporting, basic formulas)
• Team Sync: Slack | ----------
• Marketing & Creative: Canva | Facebook Ads | Basic SEO | Basic Elementor

Proven Results:

• Top-Tier Reliability: Delivered support across various freelance real estate campaigns with a proven history of 5-star client feedback on Upwork for accuracy and workflow management.

• Data Competency: Handled massive, complex property datasets while maintaining high accuracy and structure under tight investor timelines.

Need to clean up a messy spreadsheet or scale your skip tracing outreach this week?

Send me a message, and let’s talk about your business goals!

Top Skills

Real Estate » Lead Generation

Experience: 2 - 5 years

Generated real estate leads through foreclosure and eviction research, public records extraction, distressed property identification, and property owner data gathering for investor outreach campaigns.

Office and Administration » Data Entry

Experience: 2 - 5 years

Entered and organized high volumes of real estate lead data including property details, owner information, and contact records using spreadsheets and CRM platforms.

Research » Data Gathering

Experience: 2 - 5 years

Collected property and owner data from county websites, court records, and online databases, compiling structured lead lists for CRM systems and marketing outreach.

Other Skills

Marketing » CRM

Experience: 2 - 5 years

Managed lead pipelines and organized property records using CRM systems such as Podio and Airtable to track lead status and maintain structured investor databases.