Strong working knowledge of management reporting tools and processes within the contact centre industry. Advanced IT skills with MS Word, Excel, Outlook and Access
Analytical and pragmatic with ability to interpret and present complex data, with a specific focus on forecasting
Ideally, experience of having worked in a senior role within a resource planning team
Excellent influencing and relationship building / interpersonal skills
Strong internal and external stakeholder management skills
Ability to plan and prioritize work to tight timelines
Excellent problem solving abilities
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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