Customer Support & Sales VA | Email & Chat | E-commerce | Zendesk | Order, Refun

Overview

Looking for part-time work (4 hours/day)

at $4.20/hour ($400.00/month)

Bachelors degree

Last Active

June 14th, 2026 (today)

Member Since

February 13th, 2021

Profile Description

I help e-commerce businesses handle customer inquiries efficiently through email and chat, ensuring fast responses, clear communication, and a smooth customer experience that builds trust and repeat customers.

I have experience working in a BPO environment where I handled customer support for accounts such as Amazon, Wish, HSN, and AT&T. This allowed me to manage high-volume inquiries, resolve issues efficiently, and maintain a positive customer experience in a fast-paced setting.

I also have freelance experience on Upwork as a Sales Representative, where I handled outreach on Facebook, Instagram, and LinkedIn, engaged with potential customers, and maintained ongoing communication to build relationships and guide them toward taking action.

Here’s how I can support your business: • Email and live chat support
• Order tracking, cancellations, and refund handling
• Product inquiries and customer issue resolution
• Customer follow-ups and retention support
• CRM management (Zendesk, Salesforce)
• Administrative support and data entry

I’m comfortable working in high-volume environments and following structured processes while maintaining accuracy and consistency.

I focus on fast response time, clear communication, and reliable performance. I make sure every customer interaction is handled professionally and efficiently.

I am available to start immediately and can work during your preferred hours.

If you’re looking for a dependable Customer Support VA who can support your team and improve your customer experience, I’m ready to help.