Customer Support Specialist | E-commerce & Dropshipping | Gorgias, Shopify, Zend

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

Bachelor's degree

Last Active

July 17th, 2026 (5 days ago)

Member Since

December 20th, 2020

Profile Description

I am a dedicated Customer Support Specialist with over 5 years of combined experience in the BPO industry and as a Virtual Assistant, supporting e-commerce and dropshipping businesses worldwide.

Throughout my career, I have helped online stores provide excellent customer experiences by handling inquiries, resolving complaints, processing refunds and replacements, managing order tracking, and ensuring customer satisfaction.

I am highly experienced in Zendesk, Reamaze, ,Shopify, Gorgias, Gmail, Slack, Google Workspace, and AI tools such as ChatGPT. I have worked with various shipping carriers including UPS, USPS, FedEx, DHL, YunExpress, and local couriers to assist customers with delivery concerns and tracking issues.

I am detail-oriented, organized, and committed to providing professional and empathetic customer service. I can work independently, follow SOPs efficiently, and contribute to improving customer satisfaction and retention.               

What I Can Do For Your Business:

*Email Support

Respond to customer inquiries professionally
Handle complaints and escalations
Process refunds, returns, exchanges, and replacements
Manage warranty claims

*E-commerce Customer Service

Shopify order management
Order fulfillment support
Product inquiries
Shipping and delivery assistance
Tracking investigations

*Dropshipping Support

Supplier communication
Order issue resolution
Processing replacements
Managing delayed shipments
Return management          

I am ready to help your business deliver outstanding customer experiences and maintain a positive brand reputation.