Ma.

Customer Support & Debt Collection Specialist| Auto Loan & Telecom Accounts

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Associates degree

Last Active

July 14th, 2026 (yesterday)

Member Since

November 24th, 2020

Profile Description

Experienced BPO professional with a background in Collections, Customer Service, and Tele-interviewing roles, handling a wide range of accounts- form auto-loans to telecom bills- using auto dialer system for both inbound and outbound calls.

Core Strengths:
* Negotiating payment arrangements and settlement arrangements
*Providing empathetic, professional support while ensuring compliance with client policies and regulations
*Thriving in fast-paced, performance driven environments with high call volumes
*Documenting call outcomes, account updates, and customer interactions for accurate follow-up and reporting

System and Software Experience:
Clerkie, Reclaim, Livevox, CATI-dialer, Synergy, Outlook, Microsoft 365, Shaw, Jobber. Power BI and Apollo

Customer Service Skills:
*Handling inquiries
*Basic troubleshooting
*service activations
*Escalation of complex issues when necessary.

Work Philosophy:
Whether it's debt recovery or customer support, I believe in treating every customer interaction with respect, fairness and clarity.

Availability:
Open to both part-time and full-time remote opportunities.