Ma.

Empathetic Customer Support & Debt Collection Expert

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Overview

Looking for full-time work (8 hours/day)

at $3.35/hour ($640.00/month)

Associates degree

Last Active

June 10th, 2026 (2 days ago)

Member Since

November 24th, 2020

Profile Description

I am an experienced BPO professional with a proven track record in Collections, Customer Service, and Tele-interviewing roles. Over the years I have handled a wide range of account types — from auto-loans to telecom bills — using auto-dialer systems for both inbound and outbound calls. I excel in negotiating payment arrangements, resolving billing disputes, and providing empathetic, professional support while ensuring compliance with client policies and regulations.
I thrive in fast-paced, performance-driven environments where meeting targets and maintaining high call volumes is required. I’m also diligent in documenting call outcomes, account updates, and customer interactions to support follow-up and reporting. In addition to collections, I bring strong customer service skills — handling billing inquiries, service activations, account maintenance, and escalation of complex issues when necessary.
Whether it’s debt recovery or customer support, I believe in treating every customer interaction with respect, fairness, and clarity. I’m open to both part-time and full-time remote opportunities, and I am confident that my background enables me to add value to teams looking for reliable collections or customer service specialists.