Sheila
L2/L3 Support Engineer | MSP Support Engineer | Enterprise Systems Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.35/hour ($640.00/month)
Bachelors degree
Last Active
June 5th, 2026 (7 days ago)
Member Since
August 7th, 2020
Profile Description
Versatile IT Infrastructure Engineer with 5+ years of experience in both enterprise L2/L3 support and MSP client environments. Skilled in incident resolution, SLA compliance, and escalation handling. Proven ability to reduce escalations by 30%, maintain 95% SLA adherence, and deliver seamless support across diverse infrastructures. Strong background in virtualization, networking, ITSM tools, and client communication.
Top Skills
Software » Databases » ServiceNow
Experience: 2 - 5 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Other Skills
Software » Server » VPN - OpenVPN
Experience: 2 - 5 years
Software » Network Administration
Experience: 2 - 5 years
Cloud Services » Azure » Security - Azure Active Directory
Experience: 1 - 2 years
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Las Piñas City
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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