Technical Support Engineer/Specialist

1. Funding Milestone Release Support - Review, approve, or reject document packages submitted by installers for funding disbursement. - Ensure all contractual milestones are met and fully supported by required documentation and photographic evidence. 2. Pre- and Post-Installation Verification - Examine pre-install and post-install photos to validate roof conditions, mounting systems, module placement, wiring completion, and adherence to approved designs. - Confirm installations meet financing constraints and project completion standards. 3. Permit and Compliance Document Audit - Validate all regulatory and legal documentation, including building permits, utility interconnection agreements, signed contracts, and other required paperwork. - Ensure all documents meet compliance, quality, and audit readiness requirements. 4. Equipment and Serial Number Tracking - Verify all major equipment details—make, model, and serial numbers—across submitted documents, SunRaise portal entries, and supporting photo evidence. - Ensure accurate tracking for asset security and financing verification. 5. Quality and Safety Inspection - Inspect construction photos and reports to identify workmanship issues, safety concerns, or deviations from the Scope of Work (SOW). - Flag potential risks that could impact system performance or asset value. 6. Partner Relationship Management - Collaborate with installation partners to help them understand financer requirements. - Provide guidance to ensure proper document submission, reduce project rejections, and streamline approval workflows.

As a Technical Support Specialist in a renewable energy and software development company, I provided multi-channel support through phone calls, live chat, and email, assisting clients with technical issues related to energy management platforms and custom-built software solutions. I specialized in troubleshooting system errors, guiding users through installations and configurations, and ensuring smooth integration between software and hardware components. I worked closely with engineering teams to escalate complex issues and contributed to improving user experience by documenting solutions and sharing client feedback. My role was driven by a passion for clean technology and customer success—helping users feel confident and supported while using innovative tools that promote sustainability.

1. Funding Milestone Release Support - Review, approve, or reject document packages submitted by installers for funding disbursement. - Ensure all contractual milestones are met and fully supported by required documentation and photographic evidence. 2. Pre- and Post-Installation Verification - Examine pre-install and post-install photos to validate roof conditions, mounting systems, module placement, wiring completion, and adherence to approved designs. - Confirm installations meet financing constraints and project completion standards. 3. Permit and Compliance Document Audit - Validate all regulatory and legal documentation, including building permits, utility interconnection agreements, signed contracts, and other required paperwork. - Ensure all documents meet compliance, quality, and audit readiness requirements. 4. Equipment and Serial Number Tracking - Verify all major equipment details—make, model, and serial numbers—across submitted documents, SunRaise portal entries, and supporting photo evidence. - Ensure accurate tracking for asset security and financing verification. 5. Quality and Safety Inspection - Inspect construction photos and reports to identify workmanship issues, safety concerns, or deviations from the Scope of Work (SOW). - Flag potential risks that could impact system performance or asset value. 6. Partner Relationship Management - Collaborate with installation partners to help them understand financer requirements. - Provide guidance to ensure proper document submission, reduce project rejections, and streamline approval workflows.

As a Technical Support Specialist in a renewable energy and software development company, I provided multi-channel support through phone calls, live chat, and email, assisting clients with technical issues related to energy management platforms and custom-built software solutions. I specialized in troubleshooting system errors, guiding users through installations and configurations, and ensuring smooth integration between software and hardware components. I worked closely with engineering teams to escalate complex issues and contributed to improving user experience by documenting solutions and sharing client feedback. My role was driven by a passion for clean technology and customer success—helping users feel confident and supported while using innovative tools that promote sustainability.

Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM)