Customer Support Specialist, VA, Sales, and Researcher/Email support Zendesk and

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Not Specified

Last Active

July 4th, 2026 (today)

Member Since

March 22nd, 2020

Profile Description

I am a reliable and detail-oriented Customer Support Specialist with over 8 years of experience supporting businesses in telecommunications, e-commerce, travel, and health industries. I specialize in email support, order processing, data entry, and account management, helping companies maintain smooth and efficient backend operations.

I have extensive experience handling customer inquiries through Zendesk, managing orders, processing refunds and cancellations, and maintaining accurate records using CRM systems like Shopify, CheckoutChamp, Siebel, and CARES. I am highly organized, efficient in handling high-volume workloads, and committed to delivering accurate and timely results.

In my previous roles, I consistently achieved high performance metrics, including a 95% issue resolution rate and up to 98% accuracy in order processing. I am also experienced in coordinating with teams remotely using tools like Slack, ensuring seamless communication and quick issue resolution.

I take pride in my strong attention to detail, problem-solving skills, and ability to work independently with minimal supervision. My goal is to help businesses improve their operations while providing excellent customer support and maintaining data accuracy.

If you’re looking for someone dependable, efficient, and experienced in customer support and backend operations, I’d be glad to help your business grow.