AI-Powered Social Media & Customer Engagement Specialist

I have experience supporting social media pages through content ideas, captions, Canva graphics, page support, social media inbox assistance, and basic content scheduling. I can help businesses stay active online by creating simple, clean, and consistent content for platforms like Facebook, Instagram, TikTok, LinkedIn, and YouTube Shorts. I also support basic short-form content using Canva and CapCut templates, including image-to-video posts, text overlays, simple effects, and content repurposing.

I have experience handling email, chat, and social media inbox support for e-commerce businesses. I assisted customers with order status, shipping updates, refunds, replacements, product questions, account concerns, escalations, and follow-ups. I focus on clear written communication, empathy, accurate information, timely responses, and a professional customer experience. I am also comfortable using templates, saved replies, internal notes, and helpdesk-style workflows to keep support organized and consistent.

I use AI tools to support content planning, caption writing, customer response templates, research, admin tasks, workflow organization, and business communication. I can help businesses work faster by using AI to draft content, improve replies, summarize information, organize ideas, and create simple systems for social media and customer engagement.

I have experience supporting Shopify-based e-commerce businesses by checking order information, assisting with order-related concerns, customer inquiries, shipping updates, refunds/replacements, and basic customer support workflows.

I have experience with accurate data entry as part of customer support and e-commerce operations, including updating customer records, checking order details, organizing information in spreadsheets, tracking follow-ups, and maintaining clean support/admin records.

I have experience managing email-based customer communication, organizing inquiries, responding to customer concerns, tracking follow-ups, and keeping messages clear and professional. I am comfortable using templates, saved replies, labels/tags, internal notes, and organized workflows.

I have experience leading and supporting remote customer support teams, including team coordination, QA monitoring, KPI tracking, coaching, reporting, escalation support, and process improvement. I helped maintain service quality, support team performance, organize workflows, and ensure customers received clear, timely, and professional assistance.