Angeli
ECommerce VA | Shopify and BigCommerce Expert | CS Pro
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $10.87/hour ($2,080.00/month)
Bachelors degree
Last Active
February 7th, 2026 (125 days ago)
Member Since
January 9th, 2020
Profile Description
Thank you for visiting my profile!
Let me give you a glimpse of my professional background.
With over 11 years in the call center industry, I honed my skills in a fast-paced environment, consistently delivering high-quality results. I've worked on various campaigns in the past, servicing customers from the US, UK, AU, NZ, EU, Canada and APAC regions in industries such as car rentals, eCommerce/dropshipping, online education, airline reservations, and telecommunications.
Advancing from my initial role, I was promoted to the position of Subject Matter Expert (SME). In this role, my responsibilities expanded to include handling escalations, providing floor support, working on process improvements, and completing additional tasks assigned by my client. When I left the BPO in 2020 and d
Websites and Tools:
Zendesk
Gorgias
Freshdesk
Richpanel
Shopify
BigCommerce
Loop
Stay Ai
Rise Ai
PayPal
BBB
TikTok
Checkout Champ
Amazon Seller Central
Trustpilot
ShipBob
Xtensive
Slack
Jira
Brightpearl
Duoplane
WeSupply
Five9
Aircall
Cybersource
Learning Management System (LMS)
Microsoft applications
eBay
Zoom<8efe80624d780eba0c6493ec45140364
Canva
Skyspeed
Avaya softphone
UPS
3PL (Whiplash, Justified Logistics, etc)
Boldchat
G Suite
Citrix
Teramind
Time Doctor
FIN
If you're looking for a reliable customer service professional with a proven ability to deliver results and enhance customer satisfaction, let's connect!
Top Skills
E-Commerce » Inventory Management » Purchasing
Experience: 5 - 10 years
Source products and generate purchase orders based on inventory levels and business needs. Process orders accurately, ensuring all information is properly recorded. Track shipments and follow up with suppliers to ensure on-time delivery. Liaise with vendors to resolve delays, pricing issues, and fitment concerns. Run daily reports to monitor fulfillment and inventory status. Monitor inventory levels to prevent shortages or overstocking. Invoice purchase orders and ensure accurate financial documentation. Collaborate with the Data Team to keep product info up-to-date. Provide updates on backorders or delayed shipments and offer solutions to ensure satisfaction.
Customer Support » Ecommerce
Experience: 5 - 10 years
Source products and generate purchase orders based on inventory levels and business needs. Process orders accurately, ensuring all information is properly recorded. Track shipments and follow up with suppliers to ensure on-time delivery. Liaise with vendors to resolve delays, pricing issues, and other concerns. Run daily reports to monitor fulfillment and inventory status. Monitor inventory levels to prevent shortages or overstocking. Invoice purchase orders and ensure accurate financial documentation. Collaborate with the Data Team to keep product info up-to-date. Respond to customer inquiries on availability, pricing, order status, tracking, refunds, and more. Create draft orders, offer alternatives for out-of-stock items, and generate discount codes. Provide updates on backorders or delayed shipments and offer solutions to ensure satisfaction.
Other Skills
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Malolos, Bulacan
- Tests Taken
- IQ
- Score: 125
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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