Amazon Product Sourcing Specialist | Online Arbitrage, Wholesale & Retail Arbitr

Finding profitable and low-risk products to sell on Amazon by analyzing demand, competition, pricing, profit margins, and possible listing or restriction risks.

Researching brands, distributors, and suppliers to find products that can be purchased in bulk and resold profitably on Amazon while checking demand, competition, pricing, and potential restrictions.

Researching products from online retail websites and comparing them with Amazon listings to identify profitable resale opportunities based on ROI, fees, and demand.

Conducted in-depth product research using Helium 10 and Jungle Scout to identify profitable opportunities Managed and optimized Amazon PPC campaigns to improve ACOS and increase ROAS Performed keyword research and listing optimization to improve organic ranking and conversion rate Coordinated with suppliers for product sourcing, pricing, and negotiations Monitored inventory levels and assisted in Seller Central account management Provided customer support and handled buyer messages professionally

I have extensive experience in customer service, both voice and non-voice, across fast-paced industries like BPO, finance, and tech. I’m skilled in handling customer inquiries, resolving concerns, and providing professional, empathetic support across phone, email, and chat channels. I consistently deliver high-quality service by actively listening to customers, identifying their needs, and offering effective solutions. I'm also confident in using CRMs, ticketing systems, and communication tools such as Outlook, Salesforce, and GoHighLevel. With a focus on customer satisfaction and retention, I take pride in creating positive customer experiences that build trust and long-term relationships.

As a Team Leader, I’ve developed strong leadership and people management skills through hands-on experience in guiding remote and in-office teams. I specialize in setting clear performance goals, coaching team members, and maintaining high service quality in fast-paced environments. I’m skilled at monitoring KPIs, handling escalations, organizing schedules, and providing regular feedback to improve individual and team performance. I also ensure alignment between client expectations and team output through consistent communication and reporting. My leadership style is supportive yet accountable—I help my team stay motivated, organized, and goal-oriented while fostering a positive and results-driven work culture