Shopify Customer Success Manager | E-commerce Operations Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.66/hour ($1,090.91/month)

High school diploma

Last Active

July 2nd, 2026 (3 days ago)

Member Since

May 10th, 2019

Profile Description

Need help managing customer support, orders, and day-to-day eCommerce operations?

Hi, I’m Nicole, a Virtual Assistant with hands-on experience supporting eCommerce businesses, Shopify stores, and international clients.

Here’s how I can help:

• Customer Support (Email & Live Chat)
• Shopify Order Management
• Order Tracking & Fulfillment Coordination
• Returns, Refunds & Order Issue Resolution
• Customer Retention & Escalation Handling
• Data Entry & Google Sheets Management
• Administrative Support & Process Documentation
• Calendar, File & Inbox Management
• Inventory Updates & Operational Support

Over the years, I’ve supported growing eCommerce brands by managing customer inquiries, coordinating with fulfillment teams, maintaining organized records, and helping daily operations run efficiently. I also bring 5 years of experience as an online seller, giving me a strong understanding of both customer expectations and business operations.

I’m detail-oriented, highly organized, quick to learn, and committed to delivering reliable support that helps businesses grow.

If you’re looking for a dependable VA who can take ownership of tasks and help keep your operations running smoothly, I’d love to connect.