SMM| Patient Care Coordinator | Infographics | Medical VA | CSR

As a Social Media Marketer, I create compelling content, including flyers for announcements and updates, menus, and other visually appealing materials. My goal is to capture viewers' attention, drive engagement, increase followers, boost sales, and elevate the overall social media presence of businesses.

As a Social Media Manager, I excel in content curation, designing eye-catching posts, and creating engaging captions across multiple platforms. I craft Facebook posts, flyers, Instagram posts, and both Facebook and Instagram stories, aiming to increase followers, boost sales, and enhance brand visibility with captivating social media content.

As a Medical Virtual Assistant and Data Entry Specialist, I ensure the accurate and confidential input of essential information for patients, providers, practices, prescriptions, and pharmacies. With a strong focus on precision and adherence to privacy standards, I maintain the confidentiality of all data while ensuring everything is entered correctly and efficiently.

As a Billing Specialist for a U.S.-based telecommunications company, I handled inbound calls, addressing client concerns regarding their bills. I assisted customers with billing inquiries, guided them through payments, and explored their interest in purchasing new phones or upgrading their internet and cable plans, ensuring a comprehensive and customer-focused experience. In addition, I have experience handling inbound calls in a healthcare support setting as a Medical Virtual Assistant and Patient Care Coordinator. I assist patients with booking appointments, answering inquiries about lab results, explaining health insurance benefits, and processing medication refill requests. I ensure that every patient receives accurate information, timely assistance, and compassionate support to help them navigate their healthcare needs efficiently.

As a Facebook Ads Manager, I design and implement targeted advertising campaigns to effectively promote services and products. I create engaging infographics to highlight the key benefits of the services being advertised, optimize ad performance, analyze campaign results, and adjust strategies to maximize reach and return on investment.

As a Virtual Assistant and Patient Care Coordinator, I manage scheduling and calendar coordination for patient appointments such as annual wellness visits, post-discharge follow-ups, referrals, and medication-related consultations, ensuring smooth communication between patients and healthcare providers. I also assist with inbound and outbound coordination, including booking appointments, rescheduling, and maintaining organized calendars for efficient healthcare operations. As a sales agent, I handled Upwork client inquiries, sent customized proposals, scheduled Zoom meetings, managed calendars and deadlines, and coordinated client-VA onboarding via Slack while ensuring smooth communication and workflow support.

With over a year of experience as a Medical Virtual Assistant, I specialize in making outbound calls to practices and pharmacies and efficiently following up on prior authorization requests. I also have hands-on experience as a Patient Care Coordinator, where I call patients to remind them of annual wellness visits, post-discharge follow-ups, and upcoming doctor’s appointments. In addition, I coordinate directly with doctor’s offices to schedule appointments, lab results, request referrals, and process medication refill requests, as well as contact insurance companies to verify patient benefits such as transportation assistance for medical visits. Prior to this, I worked as a billing specialist in the BPO industry, where I handled outbound calls to sell mobile phones, internet services, cable TV, and home security services.

As a Video Editor, I work with social media influencers to create engaging content. I specialize in editing one-minute video reels for platforms like Facebook and Instagram, ensuring the videos are visually appealing and optimized for audience engagement.