Patient Care Coordinator

I have hands-on data entry experience from my roles as a Patient Care Case Manager and Fraud Specialist. I accurately encoded and updated patient records, medical documentation, and insurance details while maintaining strict confidentiality and HIPAA compliance. In my fraud investigation role, I also handled detailed data entry for transaction reviews, documenting investigation findings and account activity with a strong focus on accuracy. I am comfortable working with high volumes of data while maintaining speed and precision

I have experience managing email communications, including responding to patient inquiries, coordinating appointment confirmations, and organizing inboxes to prioritize urgent messages. I maintain professionalism and confidentiality in every email interaction

I have strong time management skills built from working in high-volume healthcare and call center environments, where I balanced multiple tasks and deadlines while maintaining accuracy. I prioritize effectively and stay organized under pressure

I have experience coordinating appointments and managing schedules as part of my patient care role, ensuring accuracy and avoiding conflicts. I'm organized, detail-oriented, and comfortable handling multiple calendars while keeping tasks and deadlines on track

I've applied critical thinking in analyzing suspicious transactions as a Fraud Specialist and in accurately assessing patient information in healthcare support. I evaluate situations carefully, spot inconsistencies, and make sound decisions, especially when handling sensitive or complex cases.

I have experience verifying patient insurance coverage and eligibility, ensuring accuracy before appointments and procedures. I follow HIPAA-compliant processes and pay close attention to detail to prevent errors or delays