Ronniel
Fraud Specialist | Customer Service | Technical Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.95/hour ($1,344.00/month)
High school diploma
Last Active
July 25th, 2026 (3 days ago)
Member Since
July 5th, 2026
Profile Description
PROFESSIONAL SUMMARY
Customer service and technical support professional with 7+ years of experience across BPO, Tech, and banking accounts for global brands including Samsung and First National Bank of Omaha. Proven progression from front-line Customer Service Representative to Senior Process Executive and Process Trainer, with hands-on expertise in fraud and dispute resolution, Tier 1/Tier 2 technical support, and CRM systems (Salesforce, ServiceNow). Recognized for strong analytical judgment, decision-making under pressure, and a track record of mentoring and training new hires to strengthen team performance.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
PROFESSIONAL SUMMARY Customer service and technical support professional with 7+ years of experience across BPO, Tech, and banking accounts for global brands including Samsung and First National Bank of Omaha. Proven progression from front-line Customer Service Representative to Senior Process Executive and Process Trainer, with hands-on expertise in fraud and dispute resolution, Tier 1/Tier 2 technical support, and CRM systems (Salesforce, ServiceNow). Recognized for strong analytical judgment, decision-making under pressure, and a track record of mentoring and training new hires to strengthen team performance.
Customer Support » Customer Service
Experience: 5 - 10 years
PROFESSIONAL SUMMARY Customer service and technical support professional with 7+ years of experience across BPO, Tech, and banking accounts for global brands including Samsung and First National Bank of Omaha. Proven progression from front-line Customer Service Representative to Senior Process Executive and Process Trainer, with hands-on expertise in fraud and dispute resolution, Tier 1/Tier 2 technical support, and CRM systems (Salesforce, ServiceNow). Recognized for strong analytical judgment, decision-making under pressure, and a track record of mentoring and training new hires to strengthen team performance.
Customer Support » Customer Service » Fraud detection
Experience: 2 - 5 years
Senior Process Executive | Process Trainer - Infosys BPM Philippines July 2024 – Present First National Bank of Omaha Account (US-Based) - Acted as first responder for fraud and dispute cases, resolving high-risk banking issues while meeting strict compliance and turnaround-time standards. - Advanced to Tier 2 customer service duties by demonstrating strong analytical and decision-making skills on escalated, complex account issues. - Selected to serve as Process Trainer, facilitating onboarding and skills sessions for new hires face-to-face and virtually, improving new agent readiness and reducing ramp-up time. - Handled administrative and documentation responsibilities with a focus on accuracy and business-level written and verbal communication.
Other Skills
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Taytay, Rizal
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 43%
- Influence: 7%
- Steadiness: 12%
- Compliance: 38%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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