Senior Customer Service Representative & Process Specialist | Telco & Retail Bac

I possess strong sales experience centered on understanding customer needs, handling objections confidently, and persuading others by focusing on real value and benefits. I am resilient to rejection, maintain a positive and persuasive tone even in challenging conversations, and consistently guide clients toward making confident decisions. I stay goal‑oriented, follow up reliably, and always put in the effort to build trust, close deals effectively, and meet or exceed targets.

I bring solid experience in network troubleshooting, skilled at quickly diagnosing and resolving common connectivity issues, signal drops, slow speeds, and configuration problems to ensure stable, uninterrupted connections. From my time at Tracfone, I learned to methodically test settings, guide effective fixes, and resolve technical concerns efficiently—skills that guarantee I can maintain reliable internet and system performance essential for smooth, consistent sales calls and remote work.