Kenneth
Proactive VA l Customer Support l General VA l Mortgage
Verified
Overview
Looking for any work (8 hours/day)
at $6.65/hour ($1,280.00/month)
High school diploma
Last Active
June 10th, 2026 (yesterday)
Member Since
May 23rd, 2026
Profile Description
Highly structured and results-driven Customer Support Specialist and Subject Matter Expert (SME) with over 4 years of comprehensive experience supporting US-based clients. Proven track record in operational oversight, onboarding over 50+ representatives, training delivery, and handling high-tier escalations while consistently maintaining 90%+ scores in FCR, QA, and CSAT.
Equipped with a solid background in Information Technology, I easily adapt to various CRM tools and modern productivity tech, including AI automation (ChatGPT, Gemini, Claude) and Google Workspace/Microsoft 365. I excel at managing high-volume communications, resolving complex problems, and streamlining workflows.
Fully equipped for remote work with a dedicated, quiet home office, high-speed fiber internet (plus backup), and a noise-canceling headset. I am completely adaptable to US overnight/EST shifts and ready to bring elite-level support and leadership to your team.
Top Skills
Customer Support
Experience: 2 - 5 years
Customer Support » Forum Community Moderation
Experience: 2 - 5 years
Office and Administration » English Proficiency
Experience: Less than 6 months
Other Skills
Professional Services » Management Services » Administrative Management
Experience: 6 months - 1 year
Office and Administration » Email Management
Experience: 2 - 5 years
Office and Administration » AI Tools
Experience: 6 months - 1 year
Office and Administration » Team Collaboration
Experience: 6 months - 1 year
Project Management
Experience: Less than 6 months
Basic Information
- Age
- 26
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaue City, Cebu City
- Tests Taken
- DISC
- Dominance: 46%
- Influence: 9%
- Steadiness: 32%
- Compliance: 13%
- Government ID
- Sign Up with Pro Account to View
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